Customer Service Administrator - FRSA Australia

Junee Southern Cross; Sydney; Remote; AUD 52,000 - 68,000; Full time

Benefits offered by this job

Profit share

Health insurance

Travel discounts

Study assistance

Wellbeing programs

Discounted Bunzl products

Job summary

Fire Rescue Safety Australia (FRSA), part of the Bunzl Group, is hiring a full-time Customer Service Representative in Erskine Park, NSW for a fixed-term maternity cover (12 months). You will support customers with inquiries, orders, and administrative tasks while assisting the sales team with quotes and maintaining contract records.

Join a family-like environment with on-the-job training, a competitive salary, and annual salary reviews; prior PRONTO experience is advantageous.

Qualifications

• Experience in a customer service or administration role.
• Office-based environment experience preferred.
• Ability to grasp technical product range and terminology.

Responsibilities

• Handle incoming customer inquiries and orders via phone and email.
• Process orders and returns accurately and timely.
• Support the sales team with timely quotes.
• Maintain detailed records for key contracts.
• Escalate complex issues to the appropriate team members.
• Assist with other administration tasks to support operations.

Skills

Clear communication

Time management

Attention to detail

Multi-tasking

Computer literacy

Team oriented

Industry knowledge

Tools

PRONTO

Job description

• 12 month maternity cover full time position
• Unique opportunity working in the emergency response industry
• Join a certified Great Place to Work Company

WHY BUNZL?

As part of the Bunzl Group, Fire Rescue Safety Australia (FRSA) specialises in the supply and service of emergency response equipment across the Asia Pacific region. We are an Industry specialist who consistently strive to provide the most effective and innovative products and services to our clients. When you join FRSA, you’re not just joining an organisation, you are joining a family-like environment who are committed to making a positive contribution to the emergency services industry and the people who choose to protect us.

YOUR ROLE

This is a unique opportunity to join our team at Fire Rescue Safety Australia as a full-time Customer Service Representative based in our Erskine Park, NSW office. In this key client-facing role, you will be responsible for providing exceptional customer service and administrative support to our valued customers. This role is fixed-term till beginning of 2028 (12 months contract).

What you'll be doing

• Handle incoming customer inquiries and orders via phone & email in a professional and friendly manner
• Process customer orders and returns in a timely and accurate manner
• Support the sales team with timely and accurate quotes
• Maintain detailed records and documentation for key emergency services contracts
• Escalate complex issues to the appropriate team members for resolution
• Assist with other administrative tasks as required to support the overall operations of the business

Working directly with the emergency response industry. We believe in bringing out the best in people. To do that, we offer a competitive salary with annual salary reviews and full on-the-job training. We are passionate about people who are passionate about our business.

ABOUT YOU

Having worked in a customer service role, you will already have strong communication and time management skills that have been developed within an office-based environment. The other essentials we are looking for are:

• Highly motivated with confident and pleasant phone manner
• Ability to grasp technical product range and terminology
• Strong administrative capability and computer literacy
• High attention to detail & high-level multi-tasking
• Team-focused with a positive outlook, ready to learn and expand your skillset
• Eager to become an industry expert and support others on their professional journey
• Prior experience in customer service or administration

The following is advantageous but not essential:

• Prior experience with PRONTO
• Knowledge of emergency services industry and products

BENEFITS

Bunzl offers a broad and flexible range of benefits to our team including profit share scheme for eligible employees, health insurance products, travel and accommodation discounts, study assistance, many wellbeing and community programs and access to discounted Bunzl products.

WE BELIEVE

With an entrepreneurial spirit providing endless opportunities, we believe that together we can achieve anything. We believe that through diversity we build strength and stability, and that the safety and security of our employees is not negotiable. Through innovation we find solutions, with an entrepreneurial spirit providing endless opportunities, and we believe that together we can achieve anything. Investing in our local communities is the right thing to do, and here in APAC that investment is creating a sustainable environment for us and those who follow.

WE WELCOME ALL

At Bunzl we believe that through diversity we build strength and support the principle of equality and diversity in employment. We oppose all forms of unlawful or unfair discrimination on the grounds of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships. We believe that it is in the company’s best interests and those of all who work in it, to ensure that the human resources, talents and skills available throughout the community are considered when employment opportunities arise. If you have a disability or special need that requires support or adjustments to working or interview arrangements, please let us know.

No Agencies please.