Emergency Department Service Assistant

Far West Local Health District; Broken Hill; On-site; AUD 52,000 - 53,000; Full time

Benefits offered by this job

5 weeks annual leave

Salary packaging

Novated leasing

Remote area housing

Isolation allowance

Fitness Passport

Professional development

Job summary

Far West Local Health District in Broken Hill seeks a Temporary Full Time Security Officer to support the Emergency Department. You will handle timely entry of patient data, provide security assistance, and undertake administrative tasks from patient files to daily reporting, contributing to a safe, patient-centered service.

We offer substantial country benefits, including five weeks annual leave, salary packaging options, and professional development opportunities, all within a supportive rural

Qualifications

• Certificate in Business Administration or equivalent experience.
• Class 1A security licence under the Security Industry Act, 1997.
• Demonstrated high level customer service and interpersonal skills.
• Strong organisational skills and ability to meet deadlines.
• Capacity to work with minimal supervision in high pressure, high volume environment.
• Excellent communication skills and confidentiality handling.

Responsibilities

• Process the timely and accurate entry of patient data and information retrieval for the Emergency Department Broken Hill Health Service.
• Provide security assistance and/or responses for the Broken Hill Health Service as required.
• Undertake administrative services including collection and collation of documentation for patient files, equipment maintenance, daily reporting, and data entry from presentation to discharge or transfer.
• Undertake security services such as monitoring surveillance, guarding, responding to alarms, and staff/patient safety.

Skills

Customer service

Interpersonal skills

Communication

Teamwork

Education

Certificate in Business Administration

Security licence (Class 1A)

Job description

Employment Type: Temporary Full Time (12 month contract)

Position Classification: BI EDSA Level 3

Remuneration: $37.61 - $38.81 per hour + Superannuation

Hours Per Week: 38

Requisition ID: REQ696832

Location: Broken Hill

The FWLHD Security Master Licence number is: 410 662 154

We really aren’t that far away - only 3 hours’ drive from Mildura, 5 hours from Adelaide or a short flight from anywhere in Australia with everything you need right at your front door!

• Opportunity to work on the frontline to join a truly supportive team that is empowered to provide the ultimate patient experience
• Grow your career with us with ongoing learning and development
• Apply today and enjoy a rewarding career that comes with all the benefits of country living including no traffic, affordable housing and a comfortable country lifestyle that supports balance and wellbeing.

Broken Hill truly is a town like no other with a supportive community that will welcome you with open arms. We can't wait to see you! Take a quick look at "Living and Working" in the Far West.

What You'll Be Doing

• Process the timely and accurate entry of patient data and information retrieval for the Emergency Department Broken Hill Health Service.
• This position will also provide as necessary security assistance and/or responses for the Broken Hill Health Service.
• Undertake administrative services including but not limited to the collection and collation of documentation for patient files, office equipment maintenance, daily reporting, entering accurate data for patients 'episode of care' from presentation to discharge or transfers.
• Undertake security services such as monitoring of surveillance screens, guarding and/or protecting patients and/or staff, responding to alarm signals and attendances.

What Is On Offer

• 5 weeks paid annual leave per year
• Salary packaging (pay less tax) and enjoy up to $9k for living expenses + $2.6k meal & entertainment
• Novated leasing
• Remote Area Housing Benefit
• Isolation & climate allowance
• Fitness Passport
• Professional development through frequent online and face-to-face learning opportunities

About The Far West LHD

The Far West Local Health District is one of 15 LHDs under NSW Health, providing high quality public health services to the communities in far west NSW. Our vision is to provide excellence in rural and remote health and we truly empower our staff to deliver the best health outcomes for our community

Key to our success of course, is our people. Our workforce is inclusive and diverse. We employ well over 800 clinicians and support staff across our 9 health facilities in Broken Hill, Balranald, Dareton, Ivanhoe, Menindee, Tibooburra, Wentworth, White Cliffs and Wilcannia.

In the Far West LHD, we are working together to make a real difference to the health outcomes for our communities. We encourage you to consider joining our friendly team for a meaningful and rewarding career in rural and remote healthcare.

About Broken Hill

A true 'Oasis in the Outback', Broken Hill is a thriving regional town in far west NSW full of diversity, history and character. Being Australia's first city to be Nationally Heritage Listed, Broken Hill is a culturally rich town with a vibrant art scene with over 20 galleries! The unique attractions, festivals and beautiful natural landscapes see tourists flock from all over, but the ones who stay quickly fall in love with the place and its liveability.

With a population just shy of 20,000, Broken Hill is small enough to allow for a relaxed country lifestyle, while big enough to provide all the desired facilities of a regional hub including major supermarkets and retail stores, excellent schools (7 primary & 2 high), multiple gyms & aquatic centre, well-known fast-food franchises and a plethora of trendy restaurants, pubs and cafés.

The Welcome Experience

The Welcome Experience connects you and your family with local people and local resources to help you settle in and feel at home in your new community faster.

Learn more at www.nsw.gov.au/welcomeexperience

• Certificate in Business Administration or experience working in a similar role. Class 1A security licence under the Security Industry Act, 1997.
• Demonstrated high level customer service and interpersonal skills including positive attitude under pressure, ability to build rapport fast and provide service to customer's satisfaction at all times.
• Strong organisational skills and ability to meet deadlines.
• Capacity to work with minimal supervision with a variety of staff and be a team player in high pressure, high volume work environment.
• Excellent communication skills, including excellent spelling, confidence in the spoken word and ability to deal confidently and courteously with people from diverse backgrounds.
• Understanding of confidentiality and privacy requirements when dealing with personal demographic and medical information.
• Demonstrated ability to work independently with minimal direct supervision and as part of a multidisciplinary team.

For role related queries or questions contact Georgia Bartley on [e-mail]

Applications Close: 8th October 2026

Stepping Up

The Stepping Up Website is a resource designed to help Aboriginal job applicants apply for positions within NSW Health.

About

If you are an Aboriginal person and wish to obtain more information about applying for a role with us, please visit: https://www.steppingup.health.nsw.gov.au/

Empower, listen and act together

Together, we can make a positive difference in the lives of all children, young people and families within our community to keep them safe from harm and to empower children's voices.

At Far West Local Health District we are proud to be an equal opportunity employer, where we don’t just accept differences, but we honour and support it. Committed to providing a working environment that thrives and values diversity, we encourage people of Aboriginal and/or Torres Strait Islander background, people with a disability and people from the LGBTQI+ community to apply.