Emergency Department Patient Support Officer — Safe Care

Department of Health, Tasmania; West Coast; On-site; AUD 70,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Professional development

Leave entitlements

Fitness Passport

Job summary

The North West Regional Hospital Emergency Department is a dynamic, multidisciplinary team committed to delivering high-quality emergency care to our community.

As a Patient Support Officer, you will support the Nurse Unit Manager and the multidisciplinary team to maintain a safe and secure environment for patients, staff, and visitors. This role also involves responding to incidents and assisting with patient comfort and dignity, including manual handling when directed.

Qualifications

• Strong interpersonal and communication skills to work effectively within a multidisciplinary team.
• Commitment to providing respectful and compassionate support to patients and staff.
• Ability to perform manual handling tasks safely and in accordance with training and guidelines.

Responsibilities

• Assist in maintaining a secure working environment by managing patient/visitor behaviour to prevent aggressive incidents.
• Respond to incidents under the direction of the clinical team.
• Work collaboratively with staff to ensure a safe and orderly environment within the ED.
• Work collaboratively with staff to ensure patient comfort and dignity.
• Provide manual handling assistance with patient care requirements when directed.
• Follow the Statement of Duties and local guidelines, procedures and protocols.

Skills

Interpersonal skills

Communication

Patient support

Safety awareness

Job description

The North West Regional Hospital Emergency Department is a dynamic, multidisciplinary team committed to delivering high-quality emergency care to our community.

As a Patient Support Officer, you will support the Nurse Unit Manager and the multidisciplinary team to maintain a safe and secure environment for patients, staff, and visitors. This role also involves responding to incidents and assisting with patient comfort and dignity, including manual handling when directed.