Embroidery Administration Assistant

Ringers Western; Gold Coast City; On-site; AUD 55,000 - 65,000; Full time

Job summary

Classic Embroidery & Ringers Western on the Gold Coast is seeking an organised Administration Assistant to join our Helensvale team. This office-based role combines general administration, customer service and order support.

You'll interact face-to-face, over the phone and by email to keep orders moving through embroidery and garment-decoration processes. The role offers Monday-to-Friday hours with a friendly, supportive team and the chance to grow knowledge of embroidery.

Qualifications

• Previous experience in administration, customer service or a similar office-based role.
• Confident and professional face-to-face communication skills.
• Strong attention to detail and accurate data-entry skills.
• Excellent organisation and time-management abilities.
• Confidence learning and working across multiple systems.
• Proficiency with Gmail and Microsoft Office.

Responsibilities

• Providing friendly and professional customer service in person, by phone and via email.
• Responding to customer enquiries and providing order updates.
• Processing orders and maintaining accurate customer and product information.
• Assisting with quotes, invoices and general accounts administration.
• Coordinating with the production team to support workflow and order deadlines.
• Managing data entry, filing and general office administration.
• Using Xero, NetSuite, Gorgias, Peoplevox, Gmail and Microsoft Office.
• Assisting with heat press and embroidery-related tasks when required.
• Maintaining a welcoming, organised and professional office environment.

Skills

Customer service

Data entry

Office administration

Gmail

Microsoft Office

Tools

Xero

NetSuite

Gorgias

Peoplevox

Gmail

Microsoft Office

Job description

Classic Embroidery & Ringers Western is looking for an organised, friendly and proactive Administration Assistant to join our team in Helensvale. This is a varied, office-based position combining general administration, customer service and order support. You'll communicate with customers face-to-face, over the phone and by email while helping ensure orders move smoothly through our embroidery and garment-decoration processes.

Key responsibilities

• Providing friendly and professional customer service in person, by phone and via email
• Responding to customer enquiries and providing order updates
• Processing orders and maintaining accurate customer and product information
• Assisting with quotes, invoices and general accounts administration
• Coordinating with the production team to support workflow and order deadlines
• Managing data entry, filing and general office administration
• Using Xero, NetSuite, Gorgias, Peoplevox, Gmail and Microsoft Office
• Assisting with heat press and embroidery-related tasks when required
• Maintaining a welcoming, organised and professional office environment

About you

• Previous experience in administration, customer service or a similar office-based role
• Confident and professional face-to-face communication skills
• Strong attention to detail and accurate data-entry skills
• Excellent organisation and time-management abilities
• Confidence learning and working across multiple systems
• Proficiency with Gmail and Microsoft Office
• A positive, practical attitude and willingness to assist the wider team
• Ability to manage competing priorities in a busy environment
• Experience using Xero, NetSuite, Gorgias or Peoplevox would be advantageous but is not essential
• Previous experience with embroidery, garment decoration or heat-press equipment will be highly regarded

About us

• Based in Helensvale, Gold Coast, offering embroidery and garment-decoration services.
• Consistent Monday-to-Friday hours
• Friendly and supportive team environment
• Varied role with exposure to administration, customer service and production
• Convenient on-site position in Helensvale
• Opportunity to build your knowledge of embroidery and garment decoration