On-Site Embroidery Admin & Customer Support

Ringers Western; Gold Coast City; On-site; AUD 55,000 - 65,000; Full time

Job summary

Classic Embroidery & Ringers Western on the Gold Coast is seeking an organised Administration Assistant to join our Helensvale team. This office-based role combines general administration, customer service and order support.

You'll interact face-to-face, over the phone and by email to keep orders moving through embroidery and garment-decoration processes. The role offers Monday-to-Friday hours with a friendly, supportive team and the chance to grow knowledge of embroidery.

Qualifications

• Previous experience in administration, customer service or a similar office-based role.
• Confident and professional face-to-face communication skills.
• Strong attention to detail and accurate data-entry skills.
• Excellent organisation and time-management abilities.
• Confidence learning and working across multiple systems.
• Proficiency with Gmail and Microsoft Office.

Responsibilities

• Providing friendly and professional customer service in person, by phone and via email.
• Responding to customer enquiries and providing order updates.
• Processing orders and maintaining accurate customer and product information.
• Assisting with quotes, invoices and general accounts administration.
• Coordinating with the production team to support workflow and order deadlines.
• Managing data entry, filing and general office administration.
• Using Xero, NetSuite, Gorgias, Peoplevox, Gmail and Microsoft Office.
• Assisting with heat press and embroidery-related tasks when required.
• Maintaining a welcoming, organised and professional office environment.

Skills

Customer service

Data entry

Office administration

Gmail

Microsoft Office

Tools

Xero

NetSuite

Gorgias

Peoplevox

Gmail

Microsoft Office

Job description

Classic Embroidery & Ringers Western on the Gold Coast is seeking an organised Administration Assistant to join our Helensvale team. This office-based role combines general administration, customer service and order support.

You'll interact face-to-face, over the phone and by email to keep orders moving through embroidery and garment-decoration processes. The role offers Monday-to-Friday hours with a friendly, supportive team and the chance to grow knowledge of embroidery.