Eligibility & Quality Specialist – NSW Workers’ Comp

Allianz Australia; Sydney; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Inclusive culture

Hybrid/ flexible arrangements

Career development and mobility

Financial wellness perks

Employee Share Purchase Program

Job summary

Allianz Australia is seeking a Technical and Quality Specialist – Personal Injury in Sydney (or Charlestown) to support eligibility decisions with technical input and governance. This 12-month contract may transition to permanent, with opportunities to influence dispute management and best practice processes.

You will partner with the Eligibility Team to deliver timely, accurate outcomes, conduct quality reviews, and drive improvements in claims management while aligning with legislative and

Qualifications

• Significant experience in workers' compensation claims, disputes, legal or technical specialist roles.
• Knowledge of Eligibility Disputes and technical processes.
• Strong knowledge of NSW Workers Compensation legislation, eligibility and dispute processes.
• Coaching and mentoring capability with influencing technical outcomes.
• Excellent written and verbal communication with attention to detail.
• Well-developed planning, prioritisation and problem-solving in a regulated environment.
• Interest in leveraging emerging technologies to stay ahead in a digital landscape.

Responsibilities

• Provide technical support, coaching and guidance to Eligibility Team to improve decision quality and compliance.
• Conduct quality reviews, endorse adverse decisions, and collaborate with employers, consultants and panel lawyers.
• Ensure timely and accurate eligibility decisions with communication plans and stakeholder delivery.
• Deliver cost-effective, customer-focused workers' compensation claims management services and drive improvements.
• Complete assigned projects and deliverables aligned with goals and outcome drivers.

Skills

Workers' compensation

Claims disputes

Technical specialist

Coaching & mentoring

Communication skills

Planning & prioritisation

Problem solving

Digital technologies

Job description

Allianz Australia is seeking a Technical and Quality Specialist – Personal Injury in Sydney (or Charlestown) to support eligibility decisions with technical input and governance. This 12-month contract may transition to permanent, with opportunities to influence dispute management and best practice processes.

You will partner with the Eligibility Team to deliver timely, accurate outcomes, conduct quality reviews, and drive improvements in claims management while aligning with legislative and