Technical and Quality Specialist

Allianz Popular SL.; Sydney; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work arrangements

Career development & global mobility

Product discounts on Allianz

Financial wellness & Employee Share},{

Employee Share Purchase Program

Job summary

Allianz invites applications for a Technical and Quality Specialist– Personal Injury based in Sydney or Charlestown. This 12-month contract role focuses on supporting the Eligibility Team, ensuring accurate decisions, governance and best practices in disputes, with potential to transition to permanent work.

The role requires strong experience in workers' compensation, knowledge of NSW legislation, and proven coaching capabilities.

Qualifications

• Experience in workers compensation claims, disputes, or technical roles.
• Strong understanding of eligibility and dispute processes.
• Knowledge of NSW workers compensation legislation and statutory requirements.
• Proven coaching and mentoring capabilities to influence technical outcomes.
• Excellent written and verbal communication, with attention to detail.

Responsibilities

• Provide technical support to the Eligibility Team to improve decision accuracy and compliance.
• Perform quality reviews, endorse adverse decisions, and collaborate with stakeholders on claims management and disputes.
• Ensure timely, accurate eligibility decisions through clear communication plans and support.
• Deliver cost-effective, customer-focused workers' compensation services while supporting team improvement initiatives.
• Complete projects and deliverables aligned with organisational goals.

Skills

Workers' comp

Disputes knowledge

NSW legislation

Coaching ability

Communication skills

Planning & problem-solving

Tech adoption

Job description

TECHNICAL AND QUALITY SPECIALIST– PERSONAL INJURY – SYDNEY or CHARLESTOWN

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.

Let’s care for tomorrow, so we can create a better future together, for everyone.

The primary purpose of this role is to provide quality and technical support to the Eligibility Specialist toensure timely and accuratedecision-making and governance throughout whilst also contributing appropriate technical input as required. Partner with the Eligibility Specialist and the leadership team to ensure Best Practice eligibility and dispute management are delivered. This is a 12-month contract with the possibility of transitioning to a permanent role.

About the role

• Provide technical support, coaching, and guidance to the Eligibility Team to enhance decision-making accuracy, capability, and compliance with legislative and Allianz standards.
• Conduct quality reviews, endorse adverse decisions, and collaborate with stakeholders, including employers, consultants, and panel lawyers, to ensure effective claims management and dispute resolution.
• Ensure timely and accurate eligibility decisions by implementing communication plans and supporting Eligibility Specialists in delivering outcomes to stakeholders.
• Deliver cost-effective, customer-focused workers' compensation claims management services while driving team and business improvement initiatives.
• Complete assigned projects and key deliverables within required standards and timeframes, ensuring alignment with organizational goals and outcome drivers.

About you

• Significant experience in workers compensation claims, disputes, legal or technical specialist roles.
• A demonstrated knowledge and understanding of Eligibility Disputes and technical processes.
• Strong knowledge of NSW Workers Compensation legislation, eligibility and dispute processes.
• Proven coaching and mentoring capability with the ability to influence technical outcomes.
• Excellent written and verbal communication skills with strong attention to detail.
• Well-developed planning, prioritisation and problem-solving skills in a complex, regulated environment.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to [e-mail] for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers

Important Notice:

Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like [e-mail] or [e-mail], it is not from Allianz and may likely be a scam.

Examples of official Allianz email addresses à [e-mail] | [e-mail] | [e-mail]

If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.