Eligibility Dispute Admin & Data Coordination Lead

insurance & care NSW; Sydney; Hybrid; AUD 74,000 - 100,000; Full time

Benefits offered by this job

Corporate wellbeing program with gym &

Learning & development support

Our People Awards

Employee Assistance Program

Job summary

icare is seeking an Administration Coordinator (EDRT) in Sydney CBD to ensure efficient delivery and coordination of administrative services for the Eligibility Dispute Review Team, supporting liability reviews of disputed workers compensation claims.

The role requires 3+ years in a similar role, with knowledge of NSW workers compensation regulations, and will operate in a hybrid Sydney environment on a 12-month fixed-term contract.

Qualifications

• Understanding of the legislation and regulatory framework relevant to NSW workers compensation.

Responsibilities

• Deliver a broad range of administrative coordination services to support the effective implementation and operation of the Eligibility Dispute Review Team.
• Coordinate workflow of internal review requests, other work activities, and events/meetings across team.
• Identify and assess urgent or complex queries, escalating matters appropriately and providing hands-on support in their resolution.
• Triage and redirect incoming correspondence to relevant internal and external stakeholders in a timely and accurate manner.
• Manage and respond to correspondence with a high degree of professionalism, discretion, and sensitivity.

Skills

Regulatory knowledge

Insurance industry experience

Job description

icare is seeking an Administration Coordinator (EDRT) in Sydney CBD to ensure efficient delivery and coordination of administrative services for the Eligibility Dispute Review Team, supporting liability reviews of disputed workers compensation claims.

The role requires 3+ years in a similar role, with knowledge of NSW workers compensation regulations, and will operate in a hybrid Sydney environment on a 12-month fixed-term contract.