Eligibility Officer - Workers Compensation

DXC Technology Inc.; City of Melbourne; On-site; AUD 65,000 - 80,000; Full time

Job summary

DXC Technology Inc. is seeking an Eligibility Officer in Melbourne to assess claims, decide on acceptance or rejection, and transition complex cases to Case Managers for ongoing management.

You will calculate PIAWE, support Dispute Resolutions Managers with decision rationales, and identify recovery potential of claims while applying knowledge of relevant legislation and maintaining strong communication with stakeholders.

Qualifications

• 2+ years in initial claims assessment (Case Manager) or 1+ year in a paralegal or legal assistant role.
• Strong working knowledge of the Workplace Injury Rehabilitation & Compensation Act 2013 and Regulations.
• Experience with WorkCover scheme; ability to adapt to change.

Responsibilities

• Make decisions on whether to accept or reject claims.
• Transition claims to appropriate Case Managers for ongoing management.
• Calculate PIAWE.
• Advise Dispute Resolutions Managers on the rationale for original decisions.
• Identify the recovery potential of claims.

Skills

Problem solving

Attention to detail

Communication

Resilience

Customer service

Negotiation

Initiative

Education

Workplace Injury Rehabilitation & Compensation Act 2013

Legal qualification

Tools

Microsoft Office

ACCtion

Novus

Job description

Role Overview

The Eligibility Officer will be required to make decisions on whether to accept, or reject claims, and transition claims to appropriate Case Managers for ongoing management. The role will also calculate PIAWE, advise Dispute Resolutions Managers on the rationale for original decisions, and identify the recovery potential of claims. Your strength in technical knowledge of the relevant legislation and resilience to achieve business and Worksafe objectives, through utilisation of your analytical and communication capability, will see your success in this position.

Key Responsibilities

• Make decisions on whether to accept or reject claims.
• Transition claims to appropriate Case Managers for ongoing management.
• Calculate PIAWE.
• Advise Dispute Resolutions Managers on the rationale for original decisions.
• Identify the recovery potential of claims.

Candidate Profile

• Problem solving and decision making.
• Work management – attention to detail, organisational and planning skills.
• Communication – written and verbal.
• Resilience and perseverance.
• Strong customer service focus.
• Negotiation and influencing.
• Continuous improvement and initiative.

Required Qualifications

2 years or more experience in initial claims assessment (Case Manager), or 1 year or more in a paralegal or legal assistant position.

• Strong working knowledge of the Workplace Injury Rehabilitation & Compensation Act 2013 and associated Regulations, and/or a legal qualification.
• Experience with WorkCover scheme Flexibility and ability to adapt to change.
• Concern for others and ability to follow rules and regulations.
• Computer skills – Microsoft Office (Word, Excel, Outlook) and intermediate to advanced knowledge of ACCtion and Novus, or a similar case management system.

Benefits

Competitive remuneration, benefits, training and career opportunities.

Equal Opportunity Employer

We are an Equal Opportunity Employer. DXC welcomes submissions from people from all walks of life and celebrates diversity, recognising it as a source of strength. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.