Electronic Gaming Hosts

The Star Ent Group; Gold Coast City; Hybrid; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Complimentary meals on site

Uniform provided

Penalty rates for nights/weekends/hols

Discounted parking

Restaurant & accommodation discounts

Diversity & inclusion

Wellbeing services

Career growth opportunities

Job summary

The Star Gold Coast is seeking an Electronic Gaming Host to ensure the smooth operation of our Gaming Machine area and to deliver a world class guest experience across the venue.

You will help resolve minor machine faults, perform payouts of jackpots and assist guests with enquiries, all while supporting a 24/7 roster. Eligibility to obtain a Casino Employee license is required.

Join a diverse team with lifestyle discounts, meal benefits and opportunities to grow your career on the Gold Coast.

Qualifications

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences.
• Attention to detail and the ability to anticipate and meet guests' needs.
• Flexible availability to work across a 24 hour/7 day roster including nights, weekends and public holidays.
• Eligible to obtain a Casino Employee license (background checks required).

Responsibilities

• Responsible for the smooth operation of the Gaming Machine area.
• Resolve minor machine faults and assist guests with enquiries.
• Perform payouts of jackpots and ensure accurate transactions.

Skills

Customer service

Guest experience

Job description

Join The Star Gold Coast as an Electronic Gaming Host, you will be responsible for the smooth operation of our Gaming Machine area while providing a world class experience for our guests. You will help to resolve minor machine faults, perform pay outs of jackpots and assist guests with their enquiries.

The Star Gold Coast has been the heart of the Gold Coast to live, work and play for over 40 years. As a premier destination for entertainment with award-winning restaurants, lively bars, theatrical experiences, casino gaming, stunning event spaces, and over 1,000 rooms, suites and apartments, it offers something for every guest.

Whether you're ready to embrace a new challenge or step into your next chapter, this is the place to make it happen.

What we can offer you

• Complimentary meal on site every day including hot meals, sandwich bar and more
• Uniform laundered and ready for you daily on property
• Competitive hourly rate, plus penalty rates for nights, weekends and public holidays
• Discounted parking available
• Up to 30% discounts across our award-winning restaurants and accommodation
• An organisation that values diversity, teamwork and being your best self
• Lifestyle discounts including gym memberships, retail discounts and dry-cleaning services
• Mental Health and Wellbeing services
• Endless career growth and opportunities to learn and develop your career

What we are looking for

• Exceptional customer service skills and a genuine passion for creating memorable guest experiences
• Attention to detail and the ability to anticipate and meet guests' needs
• Flexible availability to work across a 24 hour/7 day roster that will include nights, weekends and public holidaysfollowing training
• Eligible to obtain a Casino Employee license (which includes thorough background checks)

Our culture

At The Star, we are committed to creating a diverse, equitable and inclusive workplace that we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ community, Australia’s First Nations Peoples, and people with disabilities. Veterans are also encouraged to apply.

It’s your time to SHINE!