Election Support: Telephone Operator for Voter Services

Hoban; Melbourne; On-site; AUD 40,000 - 57,000; Full time

Job summary

Hoban is seeking a Telephone Operator – Election Support in West Melbourne to support voters with telephone voting registrations and enquiries. You will handle inbound calls, follow scripts, and maintain accurate records while delivering professional customer service in a fast-paced election environment.

The role starts on 5 November, is full-time, with shifts from 9:00am to 5:00pm, Monday to Friday, in West Melbourne near Southern Cross Station.

Qualifications

• Strong verbal communication and computer skills.
• A professional and customer-focused approach.
• The ability to follow scripts, procedures and instructions accurately.
• Confidence handling inbound calls and responding to enquiries.
• Strong attention to detail when entering and updating information.
• The ability to work full-time hours in a fast-paced environment.

Responsibilities

• Handle inbound calls from voters and members of the public
• Assist with telephone voting registrations and election-related enquiries
• Follow approved scripts to provide accurate and consistent information
• Accurately enter and update information within computer systems
• Deliver professional, courteous and customer-focused service
• Follow established procedures when handling calls and enquiries

Skills

Verbal communication

Telephone support

Customer service

Attention to detail

Data entry

Following scripts

Job description

Hoban is seeking a Telephone Operator – Election Support in West Melbourne to support voters with telephone voting registrations and enquiries. You will handle inbound calls, follow scripts, and maintain accurate records while delivering professional customer service in a fast-paced election environment.

The role starts on 5 November, is full-time, with shifts from 9:00am to 5:00pm, Monday to Friday, in West Melbourne near Southern Cross Station.