Call Center CSO

Hoban; Melbourne; On-site; AUD 40,000 - 57,000; Full time

Job summary

Hoban is seeking a Telephone Operator – Election Support in West Melbourne to support voters with telephone voting registrations and enquiries. You will handle inbound calls, follow scripts, and maintain accurate records while delivering professional customer service in a fast-paced election environment.

The role starts on 5 November, is full-time, with shifts from 9:00am to 5:00pm, Monday to Friday, in West Melbourne near Southern Cross Station.

Qualifications

• Strong verbal communication and computer skills.
• A professional and customer-focused approach.
• The ability to follow scripts, procedures and instructions accurately.
• Confidence handling inbound calls and responding to enquiries.
• Strong attention to detail when entering and updating information.
• The ability to work full-time hours in a fast-paced environment.

Responsibilities

• Handle inbound calls from voters and members of the public
• Assist with telephone voting registrations and election-related enquiries
• Follow approved scripts to provide accurate and consistent information
• Accurately enter and update information within computer systems
• Deliver professional, courteous and customer-focused service
• Follow established procedures when handling calls and enquiries

Skills

Verbal communication

Telephone support

Customer service

Attention to detail

Data entry

Following scripts

Job description

Telephone Operator | Election Support $34.96 p/hr + Super | 5 November Start | West Melbourne

Are you a customer-focused professional with strong communication skills who thrives in a fast-paced environment? Join a dedicated election support team as a Telephone Operator, assisting voters and members of the public with telephone voting registrations and election-related enquiries.

This is an excellent opportunity to contribute to an important election support project while delivering accurate information and professional customer service.

Assignment Details Location: West Melbourne (Close to Southern Cross Station)

Rate: $34.96 per hour + Super

Start Date: 5 November

Available Shifts: Rostered shifts Monday to Friday, between 9:00am and 5:00pm

About the Role As a Telephone Operator – Election Support, you will handle inbound calls from voters and members of the public, providing assistance with telephone voting registrations and election-related enquiries. You will follow approved scripts and procedures, maintain accurate records, and ensure every caller receives professional and courteous service.

Key Responsibilities

• Handle inbound calls from voters and members of the public
• Assist with telephone voting registrations and election-related enquiries
• Follow approved scripts to provide accurate and consistent information
• Accurately enter and update information within computer systems
• Deliver professional, courteous and customer-focused service
• Follow established procedures when handling calls and enquiries

About You

• Strong verbal communication and computer skills
• A professional and customer-focused approach
• The ability to follow scripts, procedures and instructions accurately
• Confidence handling inbound calls and responding to enquiries
• Strong attention to detail when entering and updating information
• The ability to work full-time hours in a fast-paced environment

Essential Requirements

• Be available to work full-time hours
• Be available for rostered shifts between 9:00am and 5:00pm, Monday to Friday
• Be available to commence work on 5 November
• Be willing to complete a National Police Check
• Be comfortable completing a Political Activities Disclosure
• Be able to work onsite in West Melbourne, a short tram ride from Southern Cross Station

Why Work with HOBAN?

• Opportunity to contribute to an election support project
• Work alongside a dedicated election support team
• Gain experience in customer service and election-related operations
• Support from HOBAN throughout the recruitment process

If you are a professional, customer-focused individual with strong communication skills and the availability to start on 5 November, we'd love to hear from you.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at***********@hoban.com.auor visit www.hoban.com.au/adjustmentsfor additional contact details.