eHearings Technical Support

Law In Order; City of Melbourne; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Corporate employee discounts

Employee recognition program

Social culture

Job summary

Law In Order in Melbourne is seeking an eHearings Technical Support to oversee the IT infrastructure for an eTrial environment, including fitting out court rooms with evidence presentation equipment and A/V technology.

You will perform daily testing of A/V, build venues with IT gear, monitor live streams, and liaise with clients and legal teams to achieve optimal outcomes. Pre-employment checks apply.

Qualifications

• At least 3 years’ experience in Audio Visual Support.
• Full working rights in Australia.
• Casual role suitability.
• Pre-employment checks including a national police check.
• Aboriginal and Torres Strait Islander candidates encouraged to apply.

Responsibilities

• Daily testing of A/V and hearing room equipment.
• Building court rooms and venues with IT and networking equipment.
• Management and monitoring of live web streaming solutions.
• Communicating with clients and legal teams to achieve outcomes.
• Managing exhibit lists and databases.
• Creating and managing metadata.
• Maintaining confidential information and evidence.
• Setting up courtroom servers and assisting with real-time transcription projects.

Skills

Communication

Under pressure

Active listening

Client-facing

Courtroom processes

Livestream tech

Tools

OBS

Vimeo

BlueJeans

Zoom

Video switchers

Routers

Job description

The Role

The eHearings Technical Support will primarily assist with, and oversee, the IT infrastructure and hardware requirements of an eTrial environment, as well as ad hoc IT-related tasks. This includes fitting out Court Rooms, or other venues used for legal purposes, with evidence presentation equipment, network infrastructure, and audio/visual technology, as per project requirements.

The Ideal Candidate

Ideally, this role will be suitable for someone with at least 3 years’ experience in Audio Visual Support looking to do something different. You will have:

• Strong communication skills
• The ability to deliver in a pressurised environment
• The ability to actively listen
• Hands on/client facing live production environment
• Basic knowledge of courtroom processes is desirable
• Knowledge of video switchers, routers, and livestreaming technologies such as OBS, Vimeo, Bluejeans and Zoom will be used extensively in this role

Your responsibilities will include

• Daily testing of A/V and other hearing room equipment.
• Building court rooms and venues with IT and networking-related equipment
• Management and monitoring of live web streaming solutions
• Communicating with clients/legal teams to achieve desired outcomes
• Managing exhibit lists and databases
• Creating and managing metadata
• Maintaining confidential information and evidence
• Setting up courtroom servers, and assisting with real-time transcription projects

Some of the many benefits we offer our people include

• Corporate employee discounts and offers
• Employee reward and recognition program
• Social, friendly and supportive culture

The role on offer is a Casual position. You must have full (unlimited) working rights in Australia to be eligible to apply for this role. The successful candidate will be required to undergo pre-employment checks including a national police check. We encourage applications from Aboriginal and Torres Strait Islander candidates. In the spirit of reconciliation Law In Order acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to elders past, present and emerging and extend that respect to all Aboriginal and Torres Strait Islander peoples today. If you require any adjustments to participate in our recruitment process, please let us know in your application. External recruitment company support is not required at this stage.