AVCT Support Team Leader

Court Services Victoria; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Job summary

A governmental service organization in Melbourne seeks an AVCT Support Team Leader to oversee the delivery of audio-visual technology services in courts. The ideal candidate will possess leadership skills, technical expertise, and a commitment to providing high-quality support. This role impacts the effectiveness of justice services by ensuring the reliability of AV technology. Applicants with experience in managing technical teams in high-stakes environments are encouraged to apply.

Qualifications

• Demonstrated experience working with complex audio visual systems.
• Leadership experience in a technical setting.
• Proven experience in problem-solving and service continuity.

Responsibilities

• Lead a team of AVCT support professionals.
• Oversee daily operations of AVCT support technicians.
• Active support for professional development of team members.
• Lead high-level complaints investigation and resolution services.
• Ensure proper action is taken to resolve problems in systems.
• Contribute to continuous improvement practices.

Skills

Technical proficiency

Leadership experience

Problem-solving skills

Education

Certifications or training in AV systems

Tools

Networking systems

Enterprise-level AV environments

Job description

Overview

Join to apply for the AVCT Support Team Leader role at Court Services Victoria.

About Us

Court Services Victoria provides corporate services and facilities to support the performance of the judicial, quasi-judicial and administrative functions of Victoria's courts and tribunal, Judicial College and Judicial Commission. Collectively, Victoria's Supreme, County, Magistrates', Children's, and Coroners courts, the Victorian Civil and Administrative Tribunal (VCAT), the Judicial College of Victoria, the Judicial Commission of Victoria, and Court Services Victoria (CSV) are referred to as the ‘Courts Group'. Our people enable the Courts Group to deliver on each jurisdiction's own strategic priorities while also pursuing strategic opportunities that are interconnected and deliver benefits more broadly.

About the Role

The AVCT Support Team Leader operates within the Audio Visual Communications (AVC) Technology Services within ITS. AVC Technology supports in-court technologies and audio visual needs, including video conferencing, evidence presentation and transcript recording, in Victoria's courts. This role provides team leadership to deliver high quality, cost effective and flexible support services, information, and training to court staff. Effective service delivery is achieved by this role through people leadership capability, an understanding of the operating environment, needs of Victorian courts and tribunals and of court users, and expertise in video conferencing technology and audio/visual systems. What makes this role special is its direct impact on the functioning and reliability of justice services. By fostering collaboration, supporting staff development, and guiding complex problem-solving efforts, the role ensures that court users and stakeholders receive dependable, efficient technology services. You will be instrumental in guiding both technical operations and people, supporting your team and stakeholders through expert advice, leadership, and by building strong working relationships, all contributing to a stable, future-ready court technology environment.

Duties and responsibilities

• Leading a team of AVCT support professionals, ensuring high quality, timely service and support is provided to stakeholders.
• Overseeing and coordinating the daily operations of the AVCT support technicians to ensure consistent service delivery and workload management.
• Active support for professional development of team members, ensuring alignment with required development outcomes in staff performance and development plans.
• Developing and promoting collaborative work practices between team members to maximise the use of individual skills and the learning and development of new skills by team members.
• Leading the delivery of high-level complaints investigation and resolution services specifically in relation to transcript production infrastructure, audio visual systems and facilities, to meet agreed service levels, priorities and standards.
• Using specialist expertise to ensure appropriate action is taken to anticipate, investigate and resolve problems in systems and services and that such problems are fully documented within the relevant reporting system(s).
• Providing leadership to ensure that appropriate action is taken to anticipate, investigate and resolve problems in systems and services and that such problems are fully documented within the relevant reporting system(s).
• Contributing to continuous improvement practices and operational and business planning activities within the AVC Technology team.

About You

This role is ideal for someone who is technically proficient, has leadership experience, and is passionate about delivering high-quality service in a critical support environment. If you enjoy solving problems, guiding a team, and improving systems that directly impact users, this is a strong opportunity.

• Certifications or training in AV systems, and/or IT/Networks would be an advantage.
• Demonstrated experience working with a wide range of complex audio visual and IT systems, including networking systems and enterprise-level AV environments.
• Leadership experience in a technical setting—managing, supporting, and developing a team of support professionals.
• Proven experience in problem-solving, technical escalation, and supporting service continuity in high-stakes or time-sensitive environments.

How to apply

Click the 'Apply Now' button and include the following in your application:

• Resume

Other information

CSV is the employer of staff at Courts Group. CSV has a firm commitment through its Koori Employment Plan to increase participation of Aboriginal and Torres Strait Islander people across our workforce.

We value the unique backgrounds, experiences, and contributions that each person brings to our community and encourage and celebrate diversity. Those from the LGBTQIA+ community, women, people of all ages, with disabilities, culturally and linguistically diverse people, and those who are neurodiverse, are encouraged to apply.

We aim to create a workforce that reflects the community in which we live.

If you require adjustments to the recruitment and selection process or require an alternative format to any of the application material, please email the contact person listed in the advertisement.

We conduct pre-employment checks, including reference checks, police checks and misconduct screening. These checks are handled confidentially and with care and are a standard part of our hiring process to ensure the right fit for both our candidates and the organisation.

Job details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology, Strategy/Planning, and Project Management
• Industries: Government Administration, Technology, Information and Media, and Courts of Law