Education Tech Support Officer for School Systems

Department of Education, Western Australia; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Superannuation 12%

Leave entitlements

PD opportunities

Salary packaging

Transport access & parking

Job summary

Department of Education, Western Australia is seeking Support Officers to provide high-level customer service and technical assistance to schools after Phase 2 deployment. You will help schools use the new SIS replacement, troubleshoot issues, and tailor guidance to diverse school needs.

Ideal applicants will adapt quickly, communicate clearly, and work across timetabling, RM Billing and RM Finance modules.

Qualifications

• Experience providing high-level customer support to schools.
• Ability to diagnose issues and offer effective solutions.
• Willingness to learn new systems quickly and adapt to varied school needs.

Responsibilities

• Provide post-Phase 2 deployment support to school staff.
• Deliver high-quality customer service and issue resolution.
• Offer guidance to schools and maintain focus on service delivery.

Skills

Customer service

Troubleshooting

Learning agility

Adaptability

Tools

Timetabling

RM Billing

RM Finance

Asset Manager

TechnologyOne CiA

Job description

Department of Education, Western Australia is seeking Support Officers to provide high-level customer service and technical assistance to schools after Phase 2 deployment. You will help schools use the new SIS replacement, troubleshoot issues, and tailor guidance to diverse school needs.

Ideal applicants will adapt quickly, communicate clearly, and work across timetabling, RM Billing and RM Finance modules.