Support Officer

Department of Education, Western Australia; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Superannuation 12%

Leave entitlements

PD opportunities

Salary packaging

Transport access & parking

Job summary

Department of Education, Western Australia is seeking Support Officers to provide high-level customer service and technical assistance to schools after Phase 2 deployment. You will help schools use the new SIS replacement, troubleshoot issues, and tailor guidance to diverse school needs.

Ideal applicants will adapt quickly, communicate clearly, and work across timetabling, RM Billing and RM Finance modules.

Qualifications

• Experience providing high-level customer support to schools.
• Ability to diagnose issues and offer effective solutions.
• Willingness to learn new systems quickly and adapt to varied school needs.

Responsibilities

• Provide post-Phase 2 deployment support to school staff.
• Deliver high-quality customer service and issue resolution.
• Offer guidance to schools and maintain focus on service delivery.

Skills

Customer service

Troubleshooting

Learning agility

Adaptability

Tools

Timetabling

RM Billing

RM Finance

Asset Manager

TechnologyOne CiA

Job description

Program Kaartdijin are seeking to establish a pool of Support Officers for permanent and fixed term, full-time and part-time vacancies which may arise during 2026 and up to the end of June, 2027. Appointments may be offered at any time for vacancies that commence during this period.

Program Kaartdijin (the Program) has been established to develop a functionally fit, technologically robust solution to replace the current School Information System (SIS) and include additional information capture and reportability. The Program focuses on providing short term solutions as well as a longer-term solution that meets the operational needs of schools and the reporting and management needs of the Department at large. The Program vision is to provide a contemporary administrative and finance solution connecting people, processes and systems for school communities now and into the future.

Phase 2 deployment started in 2025, introducing capabilities for managing enrolments and finance. Timetabling will start in 2026. As a school transitions to Phase 2, their access to SIS Classic will move to read only.

The Role

Are you looking for a new challenge? Do you want to be part of a major transformational change? If so, join our dynamic and collaborative team!

We are seeking highly dedicated and motivated Support Officers to join the Support team.

As a Support Officer, you will provide support for school staff after their Phase 2 deployment. You will provide high-level customer service and support, helping schools to successfully use their new systems.

Ideal applicants will have practical experience in troubleshooting and problem-solving issues. You’ll need to learn quickly and adapt your approach as different schools have different needs. Suitable applicants will assist with the advice and support to schools, provide solutions to issues raised, and maintain a focus on customer service delivery.

Experience with school systems such as Timetabling, RM Billing, RM Finance, Asset Manager or TechnologyOne CiA will be highly regarded. While experience in schools and finance is preferred, it is not essential. We welcome applicants with the right skills and mindset, as training will be provided.

Professional Benefits

We are conveniently located in East Perth and our employees enjoy a range of benefits which include:

• 12% employer contributed superannuation.
• Generous leave entitlements including annual, personal, long service and parental leave
• Professional development opportunities and study leave/assistance
• Access to salary packaging (in accordance with relevant industrial instruments)
• Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service. Additionally, various CPP parking locations are within walking distance.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Ian Goodall, Principal Project Officer on [phone] or [e-mail]

We are committed to building the leadership capability of our people (Building Leadership Impact).

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

• be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

More information about employment eligibility can be found on our website and in the attached Job Description Form (JDF).

Advertised Vacancy Number: DOE1061223

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Thursday, 10 September 2026