Information Communications and Technology Support Officer

Department of Education, Western Australia

City Of Joondalup

On-site

AUD 84,739 - 98,574

Full time

14 days+

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Job summary

A state education department in Western Australia seeks a dedicated ICT Support Officer to join their team. The role involves providing training and support to staff on ICT systems, maintaining accurate records, and liaising with vendors for service provision. Candidates should possess relevant IT qualifications and strong problem-solving skills. This is a full-time position with a salary range of A$84,739.00 - A$98,574.00.

Qualifications

Demonstrated knowledge and experience maintaining and managing network systems.
Demonstrated sound analytical and problem-solving skills.
Demonstrated verbal and written communication skills.

Responsibilities

Provide training and support to staff on ICT systems.
Maintain records of ICT systems across multiple sites.
Liaise with vendors for service provision.

Skills

Knowledge of ICT systems

Problem-solving skills

Interpersonal communication

Organizational skills

Education

Relevant IT qualifications

Job description

Information Communications and Technology Support Officer

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Information Communications and Technology Support Officer

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The School of Special Educational Needs: Disability (SSEN:D) is seeking an innovative, dedicated Information Communication Technology (ICT) Support Officer to join our team from Term 4, 2025 in a full time, permanent position.

The School of Special Educational Needs: Disability (SSEN:D)

SSEN:D is one of eight Specialist Schools within Statewide Services. At SSEN:D we partner with schools to provide collaborative support and resources that promote learning environments where every student’s potential is realised. Support is provided state-wide through a Request for Assistance model that matches the needs of schools to the skill set of Consulting Teachers.

SSEN:D is a school that strives for excellence and is committed to building the capability of teachers and school-based staff within a culture of support to ensure every student with disability is a successful student. We provide consultancy services to educators, contextualised and evidence informed professional learning, online research, information, resources and practical support in our service delivery model.

We encourage our staff to share knowledge and exhibit self-reflective practices with a focus on quality teaching. Self-improvement is supported amongst our staff through a range of Professional Learning Communities.

We have teams based at Statewide Services Centre (Padbury), at our south hub (South Lake Primary School), and in regional centres across the State. The successful applicant will predominately workout of our Padbury hub, with regular visits to support staff at our South hub and where required, regionally.

Find out more about our school by visiting oneclassroom.wa.edu.au or Schools Online

The Role

The Information Communications and Technology (ICT) Support Officer will ideally provide training, advice and support to staff on desktop and software applications. They would maintain accurate records of the school’s ICT systems and equipment across multiple sites to maximise both educational and administrative outcomes, including researching and identifying appropriate ICT hardware, software and infrastructure.

Coordination and support of telephones, mobile telephones and other portable electronic devices across multiple sites is a key responsibility of this role. Updating internal user systems access, roles, information and system permissions may also be required.

The successful applicant may be required to liaise with vendors, service providers and other external and internal stakeholders for provision of services and resolution of issues. This will include coordination of the acquisition, deployment, replacement and recording of ICT equipment across the school.

Want to know more?

Full details of the role, selection criteria and training requirements are listed in the attached Job Description Form (JDF).

For more information about this opportunity, please contact Michael McAllister, Associate Principle on (08) 9402 6185 or michael.mcallister@education.wa.edu.au

Equity and Diversity

We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our schools and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds.

Explore our Equity, Diversity and Inclusion Plan 2021-2025 for more details.

Eligibility

To work with us, you must:

be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
obtain a valid Working With Children Check before you start; and
consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit before you start.

Additional eligibility and training requirements are outlined in the attached Job Description Form (JDF).

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two (2) work related referees, preferably one (1) being your current line manager.

Step 2: Attach your documents

Your application should include:

A CV outlining your employment history and professional learning summary relevant to this position

A statement addressing the following selection criteria as outlined in the attached JDF

Demonstrated knowledge and experience maintaining and managing network systems.
Demonstrated sound analytical and problem-solving skills and the ability to identify appropriate solutions.
Demonstrated organisational skills, including the ability to meet deadlines and identify priorities.
Demonstrated verbal, written and interpersonal communication skills, including the ability to maintain effective working relationships with internal and external clients.
Demonstrated practical experience in developing and implementing user-training

It is recommended you have your attachments ready before selecting Apply for Job.

Your application must be received before the closing date and time. Late applications will not be accepted.

For technical support submitting your application, you can call the Department of Education’s Recruitment team on (08) 9264 4127 for assistance.

Advertised Vacancy Number: SS/SS987984

Suitable applicants may be considered for similar vacancies arising within the next 12 months following this selection process. This may include circumstances where the successful applicant declines or vacates the position.

The Department applies a four (4) day breach period to this selection process.

Applications close: 4.30pm (AWST) on Thursday, 4 September 2025

Seniority level