Education Support Specialist — School Aide & Wellbeing

Department Of Education Victoria; Victoria; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Hybrid work environment

Career progression

Annual leave

Training & development

Employee assistance program

Discounted private health insurance

Job summary

Department Of Education Victoria in Mount Waverley is seeking an enthusiastic IT Support Specialist to manage day-to-day IT systems and user support. Reporting to the CIO, you will install hardware and software, troubleshoot faults, and provide documentation and reports to stakeholders.

The role offers a hybrid work environment (3 days in the office), good career progression, ongoing training, and a supportive team culture within a leading global organisation.

Qualifications

• Certificate, Diploma, Degree or equivalent in IT or Computer Sciences is essential.
• 3+ years IT experience in similar roles.
• Excellent problem solving and ability to explain solutions to non-technical users.
• Detail-oriented, able to prioritise, work under pressure and meet deadlines.

Responsibilities

• Install and configure computer hardware, OS and applications.
• Monitor and maintain computer systems and networks.
• Troubleshoot system and network problems and diagnose faults.
• Provide support, including procedural documentation and reports.
• Set up new user accounts and profiles; manage password issues.
• Manage multiple open support incidents and liaise with stakeholders to resolve issues.
• Conduct electrical safety checks on computer equipment.

Skills

Operating systems

Networking

Hardware

Software

Troubleshooting

Documentation

Communication

Problem solving

Education

IT qualification

Job description

What Education Support Specialist School Aide ...

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About the role

We have a fantastic opportunity for an enthusiastic and hands on IT Support Specialist to join our dynamic team in Mount Waverley Office. Reporting to the CIO, you will be responsible for the day to day support of all IT systems within the company, which will include but are not limited to:

• Installing and configuring computer hardware, operating systems and applications Monitoring and maintaining computer systems and networks
• Troubleshooting system and network problems and diagnosing and solving hardware/software faults
• Providing support, including procedural documentation and relevant reports
• Following diagrams and written instructions to repair a fault or set up a system
• Testing and evaluating new technology as well as supporting the roll-out of new applications
• Setting up new users\' accounts and profiles and dealing with password issues
• Managing multiple open support incidents and liaising with stakeholders to resolve issues
• Rapidly establishing a good working relationship with users and professionals, e.g., software developers
• Conducting electrical safety checks on computer equipment

About you

• A thorough knowledge of operating systems, networking, hardware and software
• Excellent problem solving skills and the ability to explain solutions to non-technical users
• A demonstrated independent and passionate interest in all things technology
• A detail-oriented working style and the ability to prioritise, work under pressure and meet deadlines
• Certificate, Diploma, Degree or equivalent in IT or Computer Sciences is essential
• 3+ years IT experience in similar roles

What\'s on offer

• Hybrid work environment - 3 Days in the office
• A great work culture with lots of great social events
• 5th week of Annual Leave (conditions apply)
• Opportunity to progress into System/Cloud Admin roles
• Ongoing training and development - Good career progression!
• Discounted Private Health Insurance
• 24/7 access to Employee Assistance Program
• An opportunity to grow with a leading global organisation
• No city commute, our office is based in Mount Waverley, Victoria