Education Support Officer - Clerk Grade 3/4

NSW Department of Communities and Justice; Sydney; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible work

Training opportunities

Health & wellbeing

Job summary

NSW Department of Communities and Justice is seeking an Education Support Officer – Clerk Grade 3/4 across NSW locations. The role provides administrative support to ensure effective delivery of offender distance education, working with correctional centres, external providers and inmates to promote rehabilitation and reintegration.

The position involves daily records management, collaboration with multiple stakeholders, and assisting with data reporting while supporting education development in

Qualifications

• Experience providing clerical and administrative support.
• Ability to manage records and documentation accurately.
• Strong communication and interpersonal skills.

Responsibilities

• Deliver administrative tasks for distance education, including records management and reports.
• Collaborate with internal and external stakeholders to coordinate distance education programs.
• Interact with inmates to support their individual study requirements and provide resources.
• Maintain accurate records of offender engagement and participation.
• Assist with data collection and reporting improvements.

Skills

Administrative support

Data entry

Customer service

Stakeholder coordination

Job description

Education Support Officer – Clerk Grade 3/4

Various Locations across NSW

Department: South Region

Department/Agency: Corrective Services NSW

Location: Berkshire Park, NSW, AU, 2765 Cessnock, NSW, AU, 2325 Matraville, NSW, AU, 2036 Nowra, NSW, AU, 2541

Employment Type – Ongoing, Full Time (Monday to Friday)

Salary – $87,199- $95,482 pa + Environmental Allowance + Superannuation + Leave Loading

Your role

An exciting opportunity exists to join Corrective Services NSW as an Education Support Officer.

In this role, you will provide administrative and clerical support to ensure the effective delivery of offender distance education programs. Working closely with correctional centres, external education providers and inmates, you will play an important role in supporting access to education and helping offenders develop skills that support rehabilitation and successful reintegration into the community.

What you’ll do

• Deliver a range of administrative tasks for distance education, including records management, maintaining registers, preparing manuals, correspondence, and reports
• Work collaboratively with internal and external stakeholders to support the coordination and delivery of distance education programs
• Work directly with inmates on a daily basis to manage and facilitate their individual study requirements and provide necessary information and resources.
• Maintain accurate records of offender engagement and participation
• Assist with the reporting processes by collating and interpreting data and contributing to improvements in reporting systems
• Collate, interpret, manage and disseminate information directly to inmates to support distance education development and implementation
• Respond to enquiries promptly and professionally, providing accurate information on referrals as required
• Participate in centre-based activities that enhance the delivery of distance education initiatives
• Respond to incoming enquiries (over the phone or face to face), providing information and referring enquiries in an effective and responsive manner

Correctional Centres with Vacancies

Applicants must nominate the correctional centre(s) they wish to be considered for from the locations listed below.

Region

Correctional Centres (CC)

North

Hunter

South

South Coast

Metro

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Why Corrective Services?

At Corrective Services NSW, you'll enjoy meaningful work that contributes to safer communities while building a rewarding career within the NSW Government. You'll work alongside experienced professionals in a supportive environment where innovation, integrity and continuous improvement are valued.

If you're looking for an opportunity to apply your compliance, audit or governance expertise in a role that makes a genuine difference, we'd love to hear from you.

Want more information? Visit our website to see more information on Working for us.

• Attach a cover letter (maximum 2 pages) outlining how you meet the key accountabilities and focus capabilities of this role as specified in the role description (please refer to the Role Description so that you can address the highlighted capabilities)

Inclusion and Diversity lie at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.