Education Support Officer - Clerk Grade 3/4

NSW Department of Communities and Justice; Nowra; On-site; AUD 87,000 - 95,000; Full time

Benefits offered by this job

Flexible, autonomous work environment

Competitive pay and conditions

Training and development opportunities

Health & Wellbeing and Employee Assist

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Job summary

NSW Department of Communities and Justice seeks an Education Support Officer to deliver distance education support across correctional centres. You will manage records, coordinate with partners, and assist inmates with study requirements while maintaining accurate participation data.

This ongoing full-time role offers competitive pay, environmental allowances, superannuation and leave loading, with locations across NSW, including Hunter, Sydney Metro and South Coast regions.

Qualifications

• Essential requirements include administration experience supporting project delivery.

Responsibilities

• Deliver administrative tasks for distance education, including records management, maintaining registers, preparing manuals, correspondence, and reports.
• Collaborate with internal and external stakeholders to support coordination and delivery of distance education programs.
• Work directly with inmates to manage and facilitate individual study requirements and provide information and resources.
• Maintain accurate records of offender engagement and participation.
• Assist with reporting processes by collating and interpreting data and improving reporting systems.
• Disseminate information to inmates to support distance education development and implementation.
• Respond to inquiries promptly and professionally and refer inquiries as required.
• Participate in centre-based activities that enhance delivery of distance education initiatives.
• Respond to incoming inquiries (phone or in person) with information and referrals.

Skills

Administration experience

Job description

Education Support Officer – Clerk Grade 3/4

Location: Various Locations across NSW

Location: Hunter Region, Sydney Metro Region, South Coast Region

Employment Type: Ongoing, Full Time (Monday to Friday)

Salary: $87,199- $95,482 pa + Environmental Allowance + Superannuation + Leave Loading

Your role

An exciting opportunity exists to join Corrective Services NSW as an Education Support Officer.

In this role, you will provide administrative and clerical support to ensure the effective delivery of offender distance education programs. Working closely with correctional centres, external education providers and inmates, you will play an important role in supporting access to education and helping offenders develop skills that support rehabilitation and successful reintegration into the community.

What You’ll Do

• Deliver a range of administrative tasks for distance education, including records management, maintaining registers, preparing manuals, correspondence, and reports
• Work collaboratively with internal and external stakeholders to support the coordination and delivery of distance education programs
• Work directly with inmates on a daily basis to manage and facilitate their individual study requirements and provide necessary information and resources.
• Maintain accurate records of offender engagement and participation
• Assist with the reporting processes by collating and interpreting data and contributing to improvements in reporting systems
• Collate, interpret, manage and disseminate information directly to inmates to support distance education development and implementation
• Respond to enquiries promptly and professionally, providing accurate information on referrals as required
• Participate in centre-based activities that enhance the delivery of distance education initiatives
• Respond to incoming enquiries (over the phone or face to face), providing information and referring enquiries in an effective and responsive manner

Correctional Centres with Vacancies: Applicants must nominate the correctional centre(s) they wish to be considered for from the locations listed below.

Region

Correctional Centres (CC)

• North – Hunter
• South – South Coast
• Metro – Long Bay, Dillwynia

Essential Requirements

• Administration experience supporting project delivery

Download the role description.

If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs

Why Corrective Services?

At Corrective Services NSW, you'll enjoy meaningful work that contributes to safer communities while building a rewarding career within the NSW Government. You'll work alongside experienced professionals in a supportive environment where innovation, integrity and continuous improvement are valued.

If you're looking for an opportunity to apply your compliance, audit or governance expertise in a role that makes a genuine difference, we'd love to hear from you.

Want more information? Visit our website to see more information on Working for us.

Applications close

11:59pm, Thursday 12th November 2026

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sinead Ejsak Hickey [e-mail]

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Jessica Genovese via [e-mail]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

• A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
• For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.