Customer Success Manager - Education

Centorrino Technologies; Sydney; Hybrid; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid working

Training & development

Discounts & benefits

IT equipment options

Team events

Job summary

Centorrino Technologies in Sydney is seeking a Customer Success Manager - Education to drive long-term satisfaction, retention and growth for education customers, focusing on secondary schools.

You'll build trusted relationships with school leaders and ICT teams, understand school priorities, translate needs into value, manage renewals, and collaborate with service delivery and sales to ensure outcomes and measurable impact.

Qualifications

• Experience in Customer Success, Account Management or similar client-facing role.
• Understanding of managed IT services, cloud, cybersecurity and technology support models.
• Ability to translate technical information into practical advice and build trusted relationships.

Responsibilities

• Manage a portfolio of education customers and build trusted relationships with school leaders and ICT teams.
• Develop understanding of each school’s priorities, technology roadmap and learning environment.
• Act as primary relationship owner to ensure customers realise value and renewals.
• Drive customer satisfaction, retention and growth through proactive engagement and success planning.
• Identify opportunities to introduce CT services aligned with school priorities.

Skills

Customer success management

Education sector experience

Stakeholder management

Relationship building

Strategic account planning

Cross-functional collaboration

Tools

Microsoft 365

Microsoft Teams

Job description

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Customer Success Manager - Education to join our Customer Success team in Sydney.

The Customer Success Manager - Educationis responsible forensuring the long-term satisfaction, retention, and growth of CT’s education customers, with a strong focus on secondary schools. This role builds trusted relationships with school leaders, business managers, ICT teams, and education stakeholders, helping themmaximisethe value of CT’s managed services, technology solutions, and strategic support. By understanding the unique operating environment of schools, including teaching and learning priorities, student wellbeing, cyber safety, infrastructure reliability, and budget considerations, the role ensures customers receive proactive guidance, responsive support, and measurable value from their partnership with CT.

What you'll do:

• Manage a portfolio of education customers, building trusted relationships with school principals, business managers, ICT leaders and key operational stakeholders.
• Develop a strong understanding of each school’s strategic priorities, technology roadmap, teaching and learning environment, compliance requirements and evolving technology needs.
• Act as the primary relationship owner, ensuring customers consistently realise value from CT’s services and feel supported across day-to-day operations and longer-term initiatives.
• Drive customer satisfaction, retention and account growth through proactive engagement, regular check-ins and structured success planning.
• Identify opportunities to introduce technology services that align with school priorities, including cyber security, cloud, modern workplace, infrastructure, networking, device management and digital learning environments.
• Lead business reviews and strategic meetings, translating service performance, technology opportunities and customer needs into practical outcomes.
• Partner with Service Delivery, Sales, Technical Services, Projects and onsite support teams to ensure a seamless customer experience and successful delivery of agreed outcomes.
• Monitor customer health, service trends, risks and feedback, developing action plans to address concerns and strengthen long-term partnerships.
• Support the adoption of new technologies and services, helping schools maximise their investment, improve staff and student experiences and reduce operational friction.
• Proactively manage renewal readiness, customer risks and growth opportunities while maintaining a strong customer-first approach.

What you'll bring:

• Experience in Customer Success, Account Management, Service Delivery or a similar client-facing role, ideally within education, schools or a complex technology services environment.
• Understanding of managed IT services, cloud, infrastructure, networking, cyber security, modern workplace, device management and technology support models.
• Understanding of the technology needs of schools, including classroom technology, staff and student devices, identity and access, network reliability, data protection and cyber safety.
• Exposure to technology vendors such as Microsoft, Cisco, HPE, Aruba, Fortinet, Palo Alto Networks, VMware or similar would be advantageous.
• Strong commercial awareness, with the ability to align technology solutions to school goals, budgets, compliance requirements and operational priorities.
• Ability to identify customer risks, retention opportunities, service improvements and opportunities for account growth.
• Proven ability to build trusted relationships and influence stakeholders at all levels, from technical teams through to school executives and leadership teams.
• Strong communication, presentation, facilitation and stakeholder management skills, with the ability to translate technical information into clear and practical advice.
• Highly organised, proactive and solutions-focused, with the ability to manage multiple customers, priorities and internal stakeholders while maintaining strong follow-through.
• A genuine customer-first approach, with a focus on delivering measurable value, building long-term partnerships and supporting positive outcomes for schools.

Why You'll Love Working Here:

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working (for majority of our roles) with team anchor days to support collaboration.
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.