Education Counsellor

PFEC Global; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

PFEC Global is seeking an Education Counsellor in Sydney to support prospective students with education options, courses, and institutions. You will handle enquiries by phone, email, and in-person consultations and follow up to convert them into applications.

The role emphasizes building client relationships, staying updated on courses and entry requirements, and coordinating with education providers to achieve targets. Full-time, on-site position with Australian work rights is preferred.

Qualifications

• Graduation in any discipline.
• Minimum 1 year of experience as an Education Counsellor.
• Strong communication, counselling, and customer service skills.
• Target-driven with a strong focus on client satisfaction and conversion.
• Good knowledge of Australian education providers and courses will be highly regarded.
• Must hold valid Australian work rights for full-time employment.

Responsibilities

• Counsel prospective students on suitable education options, courses, and institutions
• Handle enquiries through phone, email, and in-person consultations
• Follow up with prospective and existing clients and convert enquiries into applications
• Achieve individual and team sales and conversion targets
• Maintain strong, professional relationships with clients
• Stay updated on university courses, entry requirements, scholarships, and industry developments
• Coordinate with education providers and follow up on application outcomes
• Maintain accurate and up-to-date records in the CRM
• Ensure compliance with company policies and confidentiality requirements
• Identify potential issues and elevate them to the appropriate team members

Skills

Counselling

Customer service

Sales focus

Communication

Client satisfaction

Education

Graduation in any discipline

Tools

CRM software

Job description

An Education Counsellor role supporting prospective students on suitable education options, courses, and institutions. You will handle enquiries through phone, email, and in-person consultations, follow up with prospective and existing clients, and convert enquiries into applications.

Key responsibilities

• Counsel prospective students on suitable education options, courses, and institutions
• Handle enquiries through phone, email, and in-person consultations
• Follow up with prospective and existing clients and convert enquiries into applications
• Achieve individual and team sales and conversion targets
• Maintain strong, professional relationships with clients
• Stay updated on university courses, entry requirements, scholarships, and industry developments
• Coordinate with education providers and follow up on application outcomes
• Maintain accurate and up-to-date records in the CRM
• Ensure compliance with company policies and confidentiality requirements
• Identify potential issues and elevate them to the appropriate team members

About you

• Graduation in any discipline
• Minimum 1 year of experience as an Education Counsellor
• Strong communication, counselling, and customer service skills
• Target-driven with a strong focus on client satisfaction and conversion
• Good knowledge of Australian education providers and courses will be highly regarded
• Must hold valid Australian work rights for full-time employment

About us

PFEC Global is a leading education and migration consultancy established in Melbourne in 2006. We support students and aspiring migrants with expert guidance to help them achieve their education and migration goals.