EdTech Client Support Specialist - School Software

Global Payments; Willoughby City Council; On-site; AUD 75,000 - 90,000; Full time

Job summary

Global Payments is seeking a Client Support Agent to join the Sentral team. You will provide first and second-level support for a web-based school management solution, troubleshooting issues and guiding clients to maximize value from the software.

The role emphasizes building strong customer relationships, resolving problems quickly, and contributing to knowledge sharing. A dynamic, global company with a focus on education technology and service excellence.

Qualifications

• 2+ years in customer service, helpdesk or software support.
• Strong communication and problem-solving skills.
• Experience with cloud-based apps and web tech.

Responsibilities

• Deliver support via phone, email, tickets, and online meetings.
• Troubleshoot and resolve software and technical issues.
• Guide customers through system setup and usage.
• Build trusted relationships with school users and administrators.
• Escalate complex issues and collaborate with senior team members.
• Manage support tickets to meet SLAs and CSAT targets.
• Contribute to knowledge bases and self-help resources.
• Collaborate with colleagues to enhance customer experience.

Skills

Customer service

Helpdesk

Software support

Troubleshooting

Education

Diploma or higher in IT/Networking

Tools

SQL

ITIL

Debugging tools

Job description

Global Payments is seeking a Client Support Agent to join the Sentral team. You will provide first and second-level support for a web-based school management solution, troubleshooting issues and guiding clients to maximize value from the software.

The role emphasizes building strong customer relationships, resolving problems quickly, and contributing to knowledge sharing. A dynamic, global company with a focus on education technology and service excellence.