Client Support Specialist

Global Payments; City of Brisbane; On-site; AUD 32,000 - 38,000; Part time

Job summary

Global Payments in Brisbane is seeking a part-time Client Support Specialist to deliver exceptional service to our clients and resolve enquiries via phone, email and chat, acting as the first point of contact.

You'll work with CRM systems, manage refunds and direct debit changes, build strong relationships with clients and internal stakeholders, and contribute to compliant, accurate client outcomes in a fast-paced environment.

Qualifications

• Experience in a client support or customer service role.
• Ability to learn systems quickly and work with CRM tools.
• Strong communication and attention to detail.

Responsibilities

• Act as the first point of contact for client enquiries via phone, email and chat.
• Investigate, resolve and document merchant and partner issues in CRM.
• Build and maintain relationships with clients and internal stakeholders.
• Provide expert support with knowledge of Global Payments products and services.
• Support refunds, direct debit setups and amendments, and keep client data accurate.
• Contribute to continuous improvement through client feedback and documentation updates.

Tools

CRM software

Job description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Client Support Specialist to join our ever evolving Operations team and help shape the future of global commerce.

About the role

As a Client Support Specialist, you will play a pivotal role in delivering exceptional service to Global Payments’ clients. Acting as the first point of contact, you will resolve enquiries, manage issues, and build strong relationships to ensure clients gain maximum value from our payments solutions. This role is ideal for a customer‑focused professional who enjoys problem solving, collaboration, and working in a fast‑paced, compliance‑driven environment.

Salary

We are currently seeking candidates for part-time opportunities (approximately 22.5 hours per week). The remuneration for this role will be paid on a pro rata basis, based on the full-time annual salary of AUD $75,000, adjusted for the hours worked, plus superannuation.

What you'll be doing

• Act as the first point of contact for client enquiries, complaints, and requests via phone, email, and chat
• Investigate, resolve, and document merchant and partner issues using CRM/case management systems
• Build and maintain strong relationships with clients and internal stakeholders
• Provide expert support by maintaining a strong understanding of Global Payments’ products and services
• Collaborate with internal teams to deliver effective and compliant customer outcomes
• Manage refunds, direct debit setups and amendments, and maintain accurate client data
• Contribute to continuous improvement through client feedback, documentation updates, and service insights
• Support compliance requirements, training solutions, and general administrative tasks as required

What you'll bring

• Demonstrated experience in a similar client support or customer service role
• Excellent problem‑solving skills with strong attention to detail
• Ability to quickly learn and navigate new systems and technologies
• Strong written and verbal communication skills with a customer‑first mindset
• Excellent interpersonal skills with the ability to multitask effectively
• Proven ability to work under pressure in a collaborative team environment
• Sound understanding and appreciation of compliance and regulated environments

About the team

Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever‑evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems. If you don’t see one of your applications here, it may have been submitted in the Worldpay Workday system instead.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises. Our team of 27,000 experts is dedicated to your success. Headquartered in Atlanta, Georgia, we're a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America. Wherever you are—or wherever you want to be—we’re there, ready to support you. For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations: Accessibility Requests: If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact [e-mail].

EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].