EdTech Client Support Specialist

Global Payments; Sydney; Hybrid; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Superannuation

Hybrid work options

Job summary

Global Payments is seeking a Client Support Agent for its Sentral team. You will provide first and second-level support for a school administration software, troubleshoot issues, and build strong relationships with school users.

Hybrid work options available in Sydney, with full-time and part-time opportunities. The role involves guiding system setup, resolving technical problems, and contributing to knowledge sharing to improve customer experience.

Qualifications

• 2+ years in customer service, helpdesk or software support.
• Strong troubleshooting, problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work independently.
• Experience with cloud-based applications and web technologies.

Responsibilities

• Provide first/second-level support via phone, email, tickets and online meetings.
• Troubleshoot and resolve software and technical issues.
• Guide customers through system setup and usage.
• Escalate complex issues and collaborate with senior support team members.
• Manage support tickets to meet service levels and customer satisfaction targets.

Skills

Customer service

Troubleshooting

Problem solving

Communication (oral)

Communication (written)

Multi-tasking

Education

Diploma/IT or Networking

Tools

Sentral

SQL

Job description

Global Payments is seeking a Client Support Agent for its Sentral team. You will provide first and second-level support for a school administration software, troubleshoot issues, and build strong relationships with school users.

Hybrid work options available in Sydney, with full-time and part-time opportunities. The role involves guiding system setup, resolving technical problems, and contributing to knowledge sharing to improve customer experience.