People-First Workplace Tech Support Specialist

Australian Payments Plus; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

Australian Payments Plus is seeking a Workplace Support Analyst in Sydney to keep our people connected, productive and secure by delivering responsive and reliable workplace technology support. You’ll be the first point of contact for incidents and requests across applications, devices, connectivity and access, and you'll own problems from start to finish to ensure a great customer experience.

You’ll thrive if you’re customer-centric, approachable and curious, able to explain technical issues in

Qualifications

• Experience providing end-user technology support within a service desk or workplace tech environment.
• Hands-on troubleshooting across applications, devices, access and infrastructure.
• Ability to communicate technical information clearly to non-technical users.

Responsibilities

• Be the trusted first point of contact for workplace technology questions, incidents and requests.
• Diagnose and resolve issues across applications, devices, connectivity and workplace infrastructure.
• Provision, deploy and configure workplace technology and support identity/access activities.
• Keep users informed with clear updates and avoid ticket-number-only communication.
• Prioritise incidents, maintain records and contribute to knowledge sharing.

Skills

End-user support

Incident management

Customer-centric

Communication

Problem solving

Job description

Australian Payments Plus is seeking a Workplace Support Analyst in Sydney to keep our people connected, productive and secure by delivering responsive and reliable workplace technology support. You’ll be the first point of contact for incidents and requests across applications, devices, connectivity and access, and you'll own problems from start to finish to ensure a great customer experience.

You’ll thrive if you’re customer-centric, approachable and curious, able to explain technical issues in