ED Patient Experience Specialist — Part-Time

NSW Health; Bowral; On-site; AUD 42,000 - 48,000; Part time

Benefits offered by this job

Flexible working

Salary packaging

12% superannuation

Job summary

NSW Health is seeking a Patient Experience Officer for the Emergency Department. This permanent part-time role involves bridging communication between patients, families and clinicians to enhance the patient experience in a fast-paced ED setting.

You will contribute to a compassionate, patient-centered environment, work with multidisciplinary teams, and address concerns while supporting safe, high-quality care with flexible hours.

Qualifications

• Exceptional customer service experience in healthcare or similar setting.
• Strong communication with patients, families, and staff.
• Ability to engage diverse stakeholders with empathy and clarity.
• Comfort in a fast-paced ED environment and prioritising tasks.

Responsibilities

• Enhance patient satisfaction by real-time support and clear information.
• Bridge communication between patients, carers and clinical staff.
• Foster empathy, dignity and compassionate care in daily interactions.
• Support the ED team to maintain patient-centred care during high volume periods.
• Identify opportunities for service improvement and escalation as needed.

Skills

Customer service

Communication

Interpersonal skills

Calm under pressure

Patient-centered care

Team collaboration

Organisation

Adaptability

Initiative

Job description

NSW Health is seeking a Patient Experience Officer for the Emergency Department. This permanent part-time role involves bridging communication between patients, families and clinicians to enhance the patient experience in a fast-paced ED setting.

You will contribute to a compassionate, patient-centered environment, work with multidisciplinary teams, and address concerns while supporting safe, high-quality care with flexible hours.