Emergency Department Patient Experience Specialist

South Western Sydney Local Health District; Bowral; On-site; AUD 57,000 - 58,000; Part time

Benefits offered by this job

12% superannuation

Salary packaging

Flexible working

Annual leave with leave loading

Job summary

South Western Sydney Local Health District is seeking a Patient Experience Officer for the Emergency Department at Bowral Hospital. You will bridge communication between patients, families and clinical staff, ensuring a compassionate, patient-centred environment while supporting real-time response to concerns.

Join a multidisciplinary team in a fast-paced setting, contributing to empathy, dignity and high-quality care.

Qualifications

• Describe situations where you provided exceptional customer service in healthcare, community, or customer-focused settings.
• Explain how you identify and respond to patient or stakeholder needs and the outcomes achieved.
• Provide an example of resilience and prioritisation in a high-pressure environment with minimal supervision.

Responsibilities

• Act as a compassionate, approachable point of contact bridging communication between patients, carers and clinical staff.
• Help create a positive, patient-centred environment in a fast-paced Emergency Department.
• Contribute to improving patient experience and a culture of empathy, dignity and excellence in care.

Skills

Communication skills

Interpersonal skills

Patient centred care

Stakeholder engagement

Job description

South Western Sydney Local Health District is seeking a Patient Experience Officer for the Emergency Department at Bowral Hospital. You will bridge communication between patients, families and clinical staff, ensuring a compassionate, patient-centred environment while supporting real-time response to concerns.

Join a multidisciplinary team in a fast-paced setting, contributing to empathy, dignity and high-quality care.