ED Administration Team Leader — Flexible Hours (Full-time)

Calvary Health Care; Melbourne; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

NFP salary packaging benefits,discount

Paid parental leave

Training, development pathways and кар

Job summary

Calvary Holmesglen Private Hospital in Moorabbin is seeking an experienced Administration Team Leader for the Emergency Department. You will oversee the day-to-day clerical operations, coach ED Administration Officers, and support staff development, rostering and workforce planning.

The role splits 2-3 days in ED Administration Officer duties and 3 days in Team Leader capacity, with a focus on delivering efficient processes, high-quality patient experience and strong stakeholder relationships.

Qualifications

• Previous experience in healthcare administration.
• Demonstrated leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and hospital administration systems.
• Commitment to delivering excellent customer service and patient experience.

Responsibilities

• Lead, coach, and support ED Administration Officers.
• Ensure administration processes are completed consistently and efficiently.
• Support recruitment, onboarding, training, and roster management.
• Assist with workforce planning, timecard management, and payroll queries.
• Act as the first point of contact for administration process-related matters.
• Build and maintain positive relationships with VMOs and key stakeholders.
• Support ED billing and collection processes.
• Drive continuous improvement and best-practice administration standards.

Skills

Leadership

Communication

Time management

Organisational skills

Customer service

Microsoft Office

Hospital administration systems

Tools

Hospital administration systems

Job description

Calvary Holmesglen Private Hospital in Moorabbin is seeking an experienced Administration Team Leader for the Emergency Department. You will oversee the day-to-day clerical operations, coach ED Administration Officers, and support staff development, rostering and workforce planning.

The role splits 2-3 days in ED Administration Officer duties and 3 days in Team Leader capacity, with a focus on delivering efficient processes, high-quality patient experience and strong stakeholder relationships.