Administration Team Leader - ED

Calvary; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

NFP salary packaging

Discounted health insurance

Gym memberships

Paid parental leave

Training and development pathways

Career opportunities

Flexible hours

Job summary

Calvary Holmesglen Private Hospital in Moorabbin is seeking an experienced ED Administration Team Leader. The role combines 2–3 days of ED Administration Officer duties with 3 days in a Team Leader capacity to oversee clerical staff and ED admin processes.

You will lead, coach and develop the ED admin team, manage rostering, payroll queries, and workflow improvements while supporting recruitment and staff development in a fast-paced hospital environment.

Qualifications

• Previous experience in healthcare administration.
• Demonstrated leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and hospital administration systems.
• Commitment to delivering excellent customer service and patient experience.
• Experience working within an Emergency Department environment.
• Knowledge of hospital billing and collections processes.
• Experience with staff rostering and workforce planning.

Responsibilities

• Lead, coach, and support ED Administration Officers.
• Ensure administration processes are completed consistently and efficiently.
• Support recruitment, onboarding, training, and roster management.
• Assist with workforce planning, timecard management, and payroll queries.
• Act as the first point of contact for administration process-related matters.
• Build and maintain positive relationships with VMOs and key stakeholders.
• Support ED billing and collection processes.
• Drive continuous improvement and best-practice administration standards.

Skills

Leadership experience

Healthcare administration

Microsoft Office

Hospital administration systems

Rostering and workforce planning

Customer service / patient experience

Communication skills

Tools

Microsoft Office

Hospital administration systems

Job description

• Get ahead with salary packaging, benefits and professional development in a supportive team environment
• Make a difference at one of Australia's leading healthcare providers
• Full time, permanent position

An exciting opportunity is available for an experienced and motivated administrator to join our Emergency Department team as ED Administration Team Leader at Calvary Holmesglen Private Hospital in Moorabbin.

This role is responsible for overseeing the day-to-day administrative functions of the Emergency Department clerical team while supporting staff development, workforce planning, and operational excellence. The position is split between 2-3 days performing ED Administration Officer duties and 3 days in a Team Leader capacity.

Key Responsibilities

• Lead, coach, and support ED Administration Officers.
• Ensure administration processes are completed consistently and efficiently.
• Support recruitment, onboarding, training, and roster management.
• Assist with workforce planning, timecard management, and payroll queries.
• Act as the first point of contact for administration process-related matters.
• Build and maintain positive relationships with VMOs and key stakeholders.
• Support ED billing and collection processes.
• Drive continuous improvement and best-practice administration standards.

Selection Criteria

• Previous experience in healthcare administration.
• Demonstrated leadership or supervisory experience.
• Strong communication and interpersonal skills.
• Excellent organisational and time management abilities.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency in Microsoft Office and hospital administration systems.
• Commitment to delivering excellent customer service and patient experience.
• Experience working within an Emergency Department environment.
• Knowledge of hospital billing and collections processes.
• Experience with staff rostering and workforce planning.

If you would like further information, please contactAngel Bul,Front Office Manager at Calvary Holmesglen Private Hospital on 0429 517 ***.

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

As we serve the community across Home, Virtual and Residential Aged Care, Retirement Living and Hospitals, one thing sets us apart — Care from the heart.

Please note the following:

As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to, reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role.

You will be required to provide evidence of immunisation as required for your role.