eCommerce Customer Service Administrator

Camile & Stone; Melbourne; Presencial; AUD 40.000 - 60.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

TikTok video bonus

Descripción de la vacante

Camile & Stone Jewellery in Melbourne is seeking an enthusiastic Ecommerce Customer Service Administrator. The role handles customer leads, proposals and quotes across email, web and CRM, and supports franchisees and customers to deliver service excellence.

You will manage orders, pricing research, stock levels, and data entry across online and showroom channels, while coordinating with warehousing for dispatch and seasonal peaks. Previous e-commerce customer service is desirable.

Formación

• 2-3 years e-commerce-based customer service experience.
• Excellent computer literacy with MS Office and ability to learn new systems.
• Strong verbal and written communication and attention to detail.
• Well-organised, multi-tasking in a fast-paced environment.
• Valid Working with Children Check is required.

Responsabilidades

• Administer incoming leads, proposals, quotes and won jobs via email, websites, CRM and phone.
• Sales administration across online and showroom channels including stock photos and specs.
• Support community partners and direct sales enquiries for Enable’s initiatives.
• Handle orders, payments, returns and data collection for reporting.
• Utilise ERP/CRM/PS system to record and follow up for service excellence.
• Coordinate with warehousing for pick/pack/dispatch and seasonal peaks.

Conocimientos

Customer service

E-commerce

Multi-tasking

Educación

Cert 4 or higher in IT or Business

Degree level in IT or Business

Herramientas

MS Office

CRM

Photoshop

POS

KPI Tracker

E-commerce system

Database

Descripción del empleo

eCommerce Customer Service Administrator

contract / part time role, potential to go full time

BONUS: if you film and edit tiktok/ instagram videos

We have an exciting opportunity for an enthusiastic Ecommerce Customer Service Administrator to join the our portfolio of leading ecommerce brands., including Camile & Stone Jewellery. You will be responsible for providing exceptional service & support to our franchisees and customers.

About the Role – Duties and skills

Administer incoming Customer Leads, proposals, quotes and won jobs (email, websites, CRM and phone)

Sales administration of outgoing sales in multi-channel “bricks and mortar” operating environment including technology sold online (listings, stock photos, specifications, etc), showroom sales and rentals, bulk local and e-waste parts and commodities sales.

Engage new and support existing Community partners; leads, newsletters, referrals/ and direct Sales enquiries to support Enable’s Affordable Tech for Good initiative.

Undertake sales administration tasks such as online channels stock levels/availability, pricing research, Customer database administration, orders, POS payments, returns, quality issues as well as data collection for Enable impact reporting.

Effectively use Enable systems (KPI Tracker, e-commerce system, photoshop, Point-of-sale (POS), database and CRM) to record, follow up to support Service Excellence

Order goods/services for overall operations and computer parts for refurbishing of devices.

Working closely with warehousing team/crew to ensure efficient and accurate pick, pack and dispatch of orders with additional support during seasonally busy periods.

Your skills, experience and attitude:

Qualifications: Cert 4 Certificate or higher e.g. degree level in It or Business (desirable)

2-3 years e-commerce-based Customer service in consumer and business technology and/or electrical goods sector/s (highly desirable)

Motivated and determination to deliver excellent Customer service and experience

Excellent computer literacy, with strength in MS Office and an ability to quickly learn newsystems

A natural organiser and multi-tasker who thrives in a fast-paced environment.

Strong verbal and written communicator able to develop and maintain excellent and positive relationships with all Sales stakeholders.

Excellent attention to detail and good at problem solving.

Have a passion for and strong desire to learn about Enables impact, services, processes, and varying customer needs.

Valid Working with Children Check a must.

What can I earn as a Customer Service Administrator