Ecommerce Business Analyst

Accent Group; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Accent Group is seeking an experienced eCommerce Business Analyst to join the Digital Delivery Team in Cremorne, VIC. You will deliver digital and ecommerce projects, partner with the eCommerce Project Manager, and translate business needs into tested solutions.

Key responsibilities include gathering requirements, conducting workshops, analysing processes, and developing user stories and technical specs. Strong stakeholder management and documentation skills are essential in this fast-paced

Qualifications

• 5+ years of experience in a Business Analyst role.
• Experience across ecommerce and digital projects, preferably in retail.
• Able to translate business requirements into practical solutions.

Responsibilities

• Partner with stakeholders to identify, analyse and document business requirements.
• Facilitate workshops, interviews and discussions to understand business needs.
• Analyse current and future state processes to identify gaps and improvements.
• Develop business cases, user stories, functional and technical requirements.
• Collaborate with internal stakeholders and external vendors on solutions.
• Support requirements traceability, solution acceptance and benefits realisation.
• Provide BA support throughout testing, including UAT and SAT plans.

Skills

Business analysis

eCommerce

Requirements gathering

Stakeholder management

Documentation

UAT/SAT planning

Education

Tools

ERP integrations

Website integrations

Job description

eCommerce Business Analyst Accent Group•Cremorne, VIC, AU

Join Accent Group one of Australia and New Zealand’s largest retail groups. With 850+ stores, 34 iconic brands and 30+ online platforms, we’re home to some of the world’s most recognised names, including HOKA, Skechers, Dr. Martens, Platypus, Hype DC, Stylerunner, Nude Lucy, Lacoste, Sports Direct and Vans. We’re driven by innovation, passionate about our people and committed to creating exceptional experiences for our customers and teams. Here individuality is celebrated, performance is rewarded and you’ll be empowered to make your mark!

We're looking for an experienced eCommerce Business Analyst to join our Digital Delivery Team at Accent Group.

This is an exciting opportunity for a highly organised and commercially minded Business Analyst to play a key role in delivering digital and eCommerce projects across the business.

You’ll work closely with our eCommerce Project Manager and Delivery Team to understand business needs, define solutions and support projects from requirements gathering through to testing and implementation.

What you'll do

• Partner with stakeholders to identify, analyse and document business requirements
• Facilitate workshops, interviews and discussions to understand business needs and opportunities
• Analyse current and future state processes and identify gaps and improvements
• Develop business cases, user stories, functional and technical requirements
• Work with internal stakeholders and external vendors to define and agree on solutions
• Support requirements traceability, solution acceptance and benefits realisation
• Provide business analysis support throughout the testing process
• Develop and support UAT and SAT plans, including testing and sign-off criteria
• Create clear documentation and support the development of end-user materials
• Build strong relationships across the business and with external technology partners

What we're looking for

You’ll bring 5+ years' experience in a Business Analyst role, with strong experience working across eCommerce and digital projects, ideally within a retail environment.

You're:

• Experienced in gathering and translating business requirements into practical solutions
• Comfortable working across technical and non-technical stakeholders
• Knowledgeable in eCommerce platforms, website integrations and backend operational processes
• Familiar with ERP integrations, applications and plugin solutions
• Highly organised with strong documentation and process management skills
• Experienced in supporting testing, UAT and project delivery
• A confident communicator with excellent stakeholder management skills
• Able to manage competing priorities and work effectively both independently and as part of a team
• Detail-focused, proactive and solutions oriented

Why Join Us?

This is your opportunity to play a key role in delivering the digital projects that help shape the future of Accent Group.

You’ll work alongside passionate teams across Technology, Digital and eCommerce, helping turn business challenges into practical solutions and supporting the delivery of meaningful change across the organisation.

At Accent Group, we're always looking for better ways to do things — and we're looking for someone who shares our Make It Happen attitude.

If you're ready to bring your eCommerce and Business Analysis expertise to an exciting and fast-paced retail environment, we'd love to hear from you.