eCommerce Business Analyst

Accen; City of Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

Accent Group is seeking an experienced ECommerce Business Analyst to join our Digital Delivery Team. You will drive business analysis for digital and eCommerce projects, partnering with stakeholders to understand needs and translate them into practical solutions across testing and implementation.

The role focuses on delivering value across eCommerce platforms, integrations, and end-user materials while collaborating with internal teams and external vendors.

Qualifications

• 5+ years of business analysis experience in a BA role.
• Experience across eCommerce and digital projects.
• Retail industry exposure preferred.

Responsibilities

• Partner with stakeholders to identify, analyse and document business requirements.
• Facilitate workshops, interviews and discussions to understand business needs.
• Analyse current and future state processes and identify gaps and improvements.
• Develop business cases, user stories, and functional and technical requirements.
• Collaborate with vendors to define and agree on solutions.
• Support requirements traceability and benefits realisation.
• Provide testing support including UAT and SAT plans.
• Create end-user materials and documentation.
• Build relationships across the business and with technology partners.

Skills

BA experience

eCommerce projects

Retail exposure

Job description

We're looking for an experienced eCommerce Business Analyst to join our Digital Delivery Team at Accent Group.

This is an exciting opportunity for a highly organised and commercially minded Business Analyst to play a key role in delivering digital and eCommerce projects across the business.

You'll work closely with our eCommerce Project Manager and Delivery Team to understand business needs, define solutions and support projects from requirements gathering through to testing and implementation.

What you'll do

• Partner with stakeholders to identify, analyse and document business requirements
• Facilitate workshops, interviews and discussions to understand business needs and opportunities
• Analyse current and future state processes and identify gaps and improvements
• Develop business cases, user stories, functional and technical requirements
• Work with internal stakeholders and external vendors to define and agree on solutions
• Support requirements traceability, solution acceptance and benefits realisation
• Provide business analysis support throughout the testing process
• Develop and support UAT and SAT plans, including testing and sign-off criteria
• Create clear documentation and support the development of end-user materials
• Build strong relationships across the business and with external technology partners

What we're looking for

You'll bring 5+ years' experience in a Business Analyst role, with strong experience working across eCommerce and digital projects, ideally within a retail environment.

You're:

• Experienced in gathering and translating business requirements into practical solutions
• Comfortable working across technical and non-technical stakeholders
• Knowledgeable in eCommerce platforms, website integrations and backend operational processes
• Familiar with ERP integrations, applications and plugin solutions
• Highly organised with strong documentation and process management skills
• Experienced in supporting testing, UAT and project delivery
• A confident communicator with excellent stakeholder management skills
• Able to manage competing priorities and work effectively both independently and as part of a team
• Detail-focused, proactive and solutions oriented

Why Join Us?

This is your opportunity to play a key role in delivering the digital projects that help shape the future of Accent Group.

You'll work alongside passionate teams across Technology, Digital and eCommerce, helping turn business challenges into practical solutions and supporting the delivery of meaningful change across the organisation.

At Accent Group, we're always looking for better ways to do things — and we're looking for someone who shares our Make It Happen attitude.

If you're ready to bring your eCommerce and Business Analysis expertise to an exciting and fast-paced retail environment, we'd love to hear from you.