Ecommerce Analyst

Bridgestone Australia Ltd.; Adelaide; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration package

Discounts on Bridgestone tyres and car

Financial education and wellbeing

Volunteer leave

Job summary

Bridgestone Australia Ltd. is seeking an Analyst, e-Commerce to help shape digital customer experiences across Australia and New Zealand.

You will translate business needs into functional specifications, work with vendors and internal teams, and drive platform improvements while ensuring high-quality testing, performance monitoring, and impactful digital solutions. The role requires strong analytical skills, stakeholder management, and experience with Jira/Confluence and CMS platforms in an

Qualifications

• Experience in eCommerce, business analysis or product-focused roles.
• Strong analytical and problem-solving skills.
• Experience gathering requirements and translating into actionable solutions.
• Familiarity with SDLC and Agile/Waterfall methodologies.
• Excellent stakeholder management and communication skills.

Responsibilities

• Translating business requirements into detailed functional specifications and user stories.
• Partnering with vendors and internal stakeholders to deliver digital enhancements and platform improvements.
• Managing testing activities including UAT and SIT to ensure high-quality outcomes.
• Coordinating release cycles and helping prioritise digital roadmaps.
• Supporting dealers and internal teams by resolving platform issues and implementing process improvements.
• Monitoring platform performance and championing exceptional customer experiences.
• Working across Marketing, IT, Finance, Retail Systems and Sales to deliver digital solutions.

Skills

eCommerce

Business analysis

Product focus

Analytical skills

Stakeholder management

Agile

SDLC

Education

Digital/Commerce/IT qualification

Tools

Jira

Confluence

Microsoft Office

CMS platforms

Job description

Help shape the future of digital customer experiences at Bridgestone.

About the Role

At Bridgestone, we're passionate about creating seamless digital experiences that make it easier for our customers and dealers to do business with us. As we continue to invest in our digital ecosystem across Australia and New Zealand, we're looking for an analytical, commercially minded and customer-focused Analyst, e-Commerce to join our growing Digital team.

This is an exciting opportunity for someone who enjoys sitting at the intersection of business, technology and customer experience. You'll work closely with stakeholders, vendors and cross-functional teams to deliver enhancements across our eCommerce, digital and dealer platforms while also supporting the ongoing performance, stability and evolution of the broader platform ecosystem to enable better user experiences and stronger business outcomes.

What You'll Be Doing

• Translating business requirements into detailed functional specifications and user stories
• Partnering with vendors and internal stakeholders to deliver digital enhancements and platform improvements
• Managing testing activities including UAT and SIT to ensure high-quality outcomes
• Coordinating release cycles and helping prioritise digital roadmaps
• Supporting dealers and internal teams by resolving platform issues and implementing process improvements
• Monitoring platform performance and championing exceptional customer experiences
• Working across multiple departments including Marketing, IT, Finance, Retail Systems and Sales to deliver impactful digital solutions

About You

We're looking for someone who is naturally curious, highly organised and thrives in a fast-paced environment where no two days are the same.

You will bring:

• Experience working within eCommerce, business analysis or product-focused roles
• Strong analytical and problem-solving skills
• Experience gathering requirements and translating them into actionable solutions
• Knowledge of Agile and/or Waterfall project methodologies
• Familiarity with the Software Development Lifecycle (SDLC)
• Excellent stakeholder management and communication skills
• Experience working with vendors and cross-functional teams
• Strong attention to detail and the ability to manage competing priorities
• Experience using tools such as Jira, Confluence, Microsoft Office and modern CMS platforms
• A qualification in Digital, Commerce, IT or a related discipline will be highly regarded.

About Us

We are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving. We meet the needs of customers wherever they are, with operations spanning company-owned stores, franchise partners, and mobile servicing solutions, with a team of more than 1600 passionate individuals across Australia and New Zealand.

Our People Commitment

At Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.

We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.

We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand.

You'll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of "Serving Society with Superior Quality".

We believe in creating a workplace where you feel valued for your contributions and inspired to do your best work. Our perks include:

• Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.
• Discounts on Bridgestone tyres and servicing for you, your family and friends!
• Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.
• Annual paid volunteer leave to give back to a cause that matters to you - now that's rewarding.

Your Growth, Our Future.