Service Operations Consultant

Bridgestone-Corporatio; Gillman; On-site; AUD 70,000 - 100,000; Full time

Job summary

Bridgestone is seeking a Service Operations Consultant to join our Experience Hub team across Australia. You will be the first touchpoint for customers and stores, resolving enquiries, coordinating service outcomes, and contributing to sales and retention initiatives.

In this busy role, you will handle multi-channel inquiries, manage orders and admin tasks, and drive improvements in customer experience while maintaining strong product knowledge and KPI achievement. A Driver’s Licence is required.

Qualifications

• Exceptional communication and relationship-building skills.
• Excellent administration, organisation and attention to detail.
• Confidence with technology, Microsoft Office and CRM systems.
• A can-do attitude and an eagerness to learn.
• Experience in a customer service environment.
• The ability to adapt, learn quickly and contribute positively to a collaborative team environment.

Responsibilities

• Deliver exceptional customer service via phone, email, social media and other customer channels.
• Process orders, invoices and administrative tasks with accuracy and attention to detail.
• Manage customer enquiries, complaints and feedback, ensuring timely and effective resolution.
• Support customers, retail stores and internal stakeholders with service-related requests and problem-solving.
• Identify opportunities to drive customer retention, and support sales objectives.
• Monitor customer feedback and use insights to help improve the customer experience.
• Maintain strong product, systems and process knowledge while contributing to continuous improvement initiatives.
• Consistently achieve service, quality and KPI targets.

Skills

Communication skills

Administration

CRM systems

Microsoft Office

Customer service

Team collaboration

Driver's license

Job description

Be the voice behind an exceptional customer experience.

About the Role

We're looking for a Service Operations Consultant to join our Experience Hub team and play a critical role in supporting customers, stores, and internal stakeholders across Australia.

In this fast-paced role, you'll be the first point of contact for customers and stores, helping resolve enquiries, coordinate service outcomes, drive customer satisfaction, and contribute to sales and retention opportunities.

In this role, you will:

• Deliver exceptional customer service via phone, email, social media and other customer channels.
• Process orders, invoices and administrative tasks with accuracy and attention to detail.
• Manage customer enquiries, complaints and feedback, ensuring timely and effective resolution.
• Support customers, retail stores and internal stakeholders with service-related requests and problem-solving.
• Identify opportunities to drive customer retention, and support sales objectives.
• Monitor customer feedback and use insights to help improve the customer experience.
• Maintain strong product, systems and process knowledge while contributing to continuous improvement initiatives.
• Consistently achieve service, quality and KPI targets.

About You

You are someone who genuinely enjoys helping people, solving problems and delivering great outcomes. You thrive in a busy environment, can juggle multiple priorities and bring a positive, customer-first approach to everything you do.

Additionally, you’ll have:

• Exceptional communication and relationship-building skills.
• Excellent administration, organisation and attention to detail.
• Confidence with technology, Microsoft Office and CRM or customer management systems.
• A can-do attitude and an eagerness to learn.
• Experience in a customer service environment.
• The ability to adapt, learn quickly and contribute positively to a collaborative team environment.
• A Driver’s License.

About Us

We are proud to be a leader in tyre and mobility solutions, offering premium products and services that keep individuals, businesses, and industries moving. We meet the needs of customers wherever they are, with operations spanning company-owned stores, franchise partners, and mobile servicing solutions, with a team of more than 1600 passionate individuals across Australia and New Zealand.

Our People Commitment

At Bridgestone, we know what matters to our people. That's why our focus is on creating the conditions for our teammates to feel safe and happy at work.

We're passionate about growth and development, supporting our people to achieve their career goals with a focus on promoting from within.

We offer flexibility that enhances wellbeing and performance, and the security of working for a trusted global brand.

You'll join a great team. We take pride in our friendly and supportive community. Together, we are working towards our mission of 'Serving Society with Superior Quality'.

We believe in creating a workplace where you feel valued for your contributions and inspired to do your best work.

Our perks include:

• Competitive total remuneration package, inclusive of market-related base pay, plus variable pay and allowances depending on your role.
• Discounts on Bridgestone tyres and servicing for you, your family and friends!
• Financial education, wellbeing support, and a range of employee discounts on private health, cars and car hire, hotels and other retailers.
• Annual paid volunteer leave to give back to a cause that matters to you - now that's rewarding.

Your Growth, Our Future.