E-Commerce Analyst: Elevate Digital Customer Experience

P.T. Bridgestone Tire Indonesia; Australia; À distance; AUD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Discounts on Bridgestone tyres

Employee discounts

Volunteer leave

Wellbeing & financial education

Résumé du poste

Bridgestone is seeking an Analyst, e-Commerce to join our Digital team in Australia and New Zealand. The role focuses on translating business needs into technical specs, collaborating with vendors, and delivering improvements across eCommerce and dealer platforms.

You will work with stakeholders across Marketing, IT, Finance and Sales to optimize customer experiences and business outcomes, while supporting platform performance and release planning in a fast-paced environment.

Qualifications

• Experience in ecommerce, business analysis or product-focused roles.
• Strong analytical and problem-solving skills.
• Experience gathering requirements and translating into solutions.
• Knowledge of Agile and/or Waterfall methodologies.
• Familiarity with the Software Development Lifecycle (SDLC).
• Excellent stakeholder management and communication skills.
• Experience working with vendors and cross-functional teams.
• Attention to detail and ability to manage competing priorities.
• Experience with Jira, Confluence, MS Office and CMS platforms.
• Degree in Digital, Commerce, IT or related discipline is a plus.

Responsabilités

• Translate business requirements into detailed functional specs and user stories.
• Partner with vendors and internal stakeholders to deliver digital enhancements.
• Manage testing activities including UAT and SIT for high-quality outcomes.
• Coordinate release cycles and prioritise digital roadmaps.
• Support dealers and internal teams by resolving platform issues and improvements.
• Monitor platform performance and champion exceptional customer experiences.
• Collaborate across Marketing, IT, Finance, Retail Systems and Sales to deliver digital solutions.

Connaissances

eCommerce

Analytical

Stakeholder mgmt

Requirements gathering

Agile/Waterfall

SDLC

Vendor management

Jira/Confluence/CMS

Formation

Digital/Commerce/IT degree

Outils

Jira

Confluence

CMS platforms

Description du poste

Bridgestone is seeking an Analyst, e-Commerce to join our Digital team in Australia and New Zealand. The role focuses on translating business needs into technical specs, collaborating with vendors, and delivering improvements across eCommerce and dealer platforms.

You will work with stakeholders across Marketing, IT, Finance and Sales to optimize customer experiences and business outcomes, while supporting platform performance and release planning in a fast-paced environment.