eCommerce Account Manager

Hustle; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Benefits offered by this job

5 weeks annual leave

Hybrid work model

Summer Fridays

Work-from-anywhere travel

12 weeks parental leave

Job summary

Hustle in Sydney seeks a Senior Account Manager to own client relationships and guide growth across performance media, marketplaces and D2C channels. You’ll manage 8-9 high-profile clients, lead strategy with channel teams, and ensure projects stay on time and budget.

Ideal candidates have 3+ years in agency account management, solid SEM/SEO skills, and strong GA/GA4 reports. Hybrid role with travel-friendly flexibility to drive client outcomes.

Qualifications

• 3+ years in account management at a digital or full-service agency.
• Genuine D2C experience with brands selling through own online channels.
• Solid command of SEM, social advertising and SEO.
• Confidence building reports from Google Analytics, Google Ads and Meta.

Responsibilities

• Set the strategic direction for channel teams, ensuring initiatives align with the client goals.
• Run the show as project manager, keeping timelines, budgets, scope and KPIs on track.
• Spot the next big opportunity and pitch it with confidence to clients.
• Turn data into stories clients actually care about.

Skills

Account management

D2C experience

SEM

Social advertising

SEO

GA reporting

Google Ads

Meta Ads

Presentation skills

Analytical mindset

Education

Bachelor's degree in Marketing or related

Tools

Google Analytics

Google Ads

Meta Ads Manager

Job description

Own the client relationship. Shape the growth story.

Some of the world's most recognisable brands trust our client to grow their business online. They're a global ecommerce accelerator that blends data, tech and strategy across performance media, marketplaces and D2C channels, and they're looking for a Senior Account Manager to be the face of that work in Sydney.

You’ll be the go-to person for 8-9 high-profile clients. Think regular face-to-face catch-ups, coffees, digital check-ins and the kind of proactive communication that makes clients feel looked after. You won’t be buried in the platforms, because specialist channel teams handle the hands-on work. Your job is to steer.

• Set the strategic direction for your channel teams, so every initiative ladders up to the client's business goals
• Run the show as project manager, keeping timelines, budgets, scope and KPIs on track
• Spot the next big opportunity and pitch it with confidence
• Turn data into stories clients actually care about

You’ll thrive here if you have

• 3+ years in account management at a digital or full-service agency
• Genuine D2C experience, meaning brands that sell through their own online channels, not just through third-party retailers
• Solid command of SEM, social advertising and SEO
• Confidence building reports from Google Analytics, Google Ads and Meta
• A natural presenter's polish and sharp commercial instincts
• An analytical streak, because you love connecting the numbers to real client outcomes
• Experience leading multi-channel teams through complex projects

The perks

• 5 weeks of annual leave, every year
• Hybrid, with WFH Mondays and Fridays
• Summer Fridays, finishing at 1pm from December to February
• Work-from-anywhere flexibility for travel
• 12 weeks of paid parental leave for the primary caregiver, or 4 weeks of paid partner support leave
• Stock options on joining
• Team events, lunches, celebrations and a quarterly values week