Early Childhood Customer Service Consultant

Northcott; Sydney; Hybrid; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Flexible Work Options

Five Weeks Annual Leave

Wellness Perks

Perkbox

Salary Packaging

Learning and Career Advancement

Job summary

Northcott is seeking an Early Childhood Customer Service Consultant for a full-time fixed-term role through June 2027. The role supports the NDIS Early Childhood Approach, partnering with families to help children reach their full potential.

You’ll collaborate with a multidisciplinary team and work across office, community, and home settings to provide empathetic, effective service. Ideal applicants bring experience in customer service, call centres, or human services, with qualifications in

Qualifications

• Experience delivering customer service across multiple channels (phone, email, web chat).
• Comfort with handling diverse families and stakeholders.
• Proficiency in basic administrative tasks and data entry.

Responsibilities

• Deliver exceptional customer service to families, staff and stakeholders.
• Draw on experience in customer service, call centres, and/or human services to meet client needs.
• Utilise qualifications in disability or social sciences to enhance interactions.
• Efficiently manage inquiries via phone, email, and web chat with timely responses.
• Complete intake and sign-up for new customers in collaboration with team leadership.
• Demonstrate proficiency in Microsoft Office and Adobe programs.

Skills

Customer service

Call centres

Human services

Education

Disability

Social sciences

Tools

Microsoft Office

Adobe programs

Job description

Job Detail: Early Childhood Customer Service Consultant

Join us in a full-time fixed-term position until June 2027, making a meaningful difference through the NDIS Early Childhood Approach. Partner with families to support children to reach their full potential, build strong community connections, and contribute to positive outcomes.

• Collaborate with a passionate, multidisciplinary team of professionals.
• Enjoy flexible work across office, community, and home settings.
• Navigate complex family dynamics with empathy and professionalism.
• Interpret developmental assessments to guide effective support.
• Facilitate access to early childhood supports through the NDIA.
• Grow personally and professionally in a dynamic, rewarding role.

Perks and benefits

• Flexible Work Options: Find the work-life balance that suits you best.
• 5 Weeks Annual Leave: Enjoy generous time off to recharge and maintain balance.
• Wellness Perks: Fitness Passport and a big discount on health & general insurance.
• Perkbox: Access everyday savings, discounts, and wellbeing resources — our way of supporting you beyond the pay packet.
• Salary Packaging: Increase your take-home pay through packaging options, including $15,900 and $2,650 for meals/entertainment.
• Learning and career advancement opportunities, and your contributions will be valued.

About You

As a Consultant, you will:

• Deliver exceptional customer service to families, staff, and stakeholders.
• Draw on my experience in customer service, call centres, and/or human services to effectively meet client needs.
• Utilise my qualifications indisability, social sciences, or a relevant field to enhance customer interactions (preferred but not essential).
• Efficiently manage inquiries from customers and external stakeholders via phone, email, and web chat, ensuring timely and accurate responses.
• Complete theintake and sign-up process for new customers, collaborating closely with the Northcott Early Childhood Customer Service Team Leader & Quality Assurance Manager and team to ensure a smooth transition and that families receive the correct information for service delivery.
• Demonstrate proficiency inMicrosoft Office applications (Word, Excel, PowerPoint, Outlook), Adobe programs, and navigate multiple systems and internet technologies.
• Maintain apositive and helpful attitude, focusing on achieving the best outcomes for customers.

Who are we?

The NDIS Partners in the Community Program (PITC) supports the National Disability Insurance Scheme (NDIS) to be implemented locally.

As an NDIA partner, Northcott will deliver the NDIS Early Childhood Approach (ECA) service to local communities in Northern NSW, Mid North Coast, Hunter New England, North Sydney, and Western Sydney. The EC approach supports activities that improve the independence and social participation of children aged 0-9 with developmental delay and/or disability.

Before applying for a role at Northcott, we encourage you to visit our website to learn more about our mission to ensure our values and culture are a good fit for you: Our Story.

If this sounds like the right fit for you, we’d love to hear from you.

Northcott reviews applications throughout the recruitment process, often before the closing date, and we will advise you of the outcome. For general enquiries about the role, please contact [e-mail].

Diversity and Inclusion Statement

Northcott actively promotes diversity and inclusion in the recruitment process and throughout employment. We are committed to providing a workplace where every person is valued, respected and supported to progress. Northcott welcomes applications from and ensures no one is disadvantaged on the basis of their Aboriginal and Torres Strait Islander identity, culture, LGBTQIA+ identity, neurodivergence, disability, gender, age, religion or caring responsibilities. We welcome bilingual and multilingual applicants, recognising the important role language and cultural understanding play in connecting with and supporting our diverse communities. If you require any adjustments to participate in the recruitment process, have a preferred contact method, or need information provided in an alternative format, please contact recruitment at [e-mail] are here to support you — reasonable adjustments are available throughout the application process and are also available to employees in their roles beyond recruitment.