Early Childhood Customer Solutions Consultant — Flexible Work

Northcott

Sydney

Hybrid

AUD 60,000 - 85,000

Full time

5 days ago

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Benefits offered by this job

Flexible Work Options

Five Weeks Annual Leave

Wellness Perks

Perkbox

Salary Packaging

Learning and Career Advancement

Job summary

Northcott is seeking an Early Childhood Customer Service Consultant for a full-time fixed-term role through June 2027. The role supports the NDIS Early Childhood Approach, partnering with families to help children reach their full potential.

You’ll collaborate with a multidisciplinary team and work across office, community, and home settings to provide empathetic, effective service. Ideal applicants bring experience in customer service, call centres, or human services, with qualifications in

Qualifications

Experience delivering customer service across multiple channels (phone, email, web chat).
Comfort with handling diverse families and stakeholders.
Proficiency in basic administrative tasks and data entry.

Responsibilities

Deliver exceptional customer service to families, staff and stakeholders.
Draw on experience in customer service, call centres, and/or human services to meet client needs.
Utilise qualifications in disability or social sciences to enhance interactions.
Efficiently manage inquiries via phone, email, and web chat with timely responses.
Complete intake and sign-up for new customers in collaboration with team leadership.
Demonstrate proficiency in Microsoft Office and Adobe programs.