E-commerce & Shopify Assistant

seek.com.au; Melbourne; Hybrid; AUD 50,000 - 70,000; Full time

Job summary

seek.com.au is seeking a motivated, organised and tech-savvy E-commerce & Shopify Assistant to help manage and grow our online business across handbags, jewellery and accessories.

This role involves managing Shopify, creating product content, coordinating online orders, customer enquiries and inventory, and ensuring the store delivers an exceptional experience.

Qualifications

• Experience with Shopify or strong interest in learning e-commerce platforms.
• Excellent written English and ability to create engaging product content.
• Highly organised and detail oriented, with proactive communication.

Responsibilities

• Manage Shopify website, upload new products and maintain listings, pricing and inventory.
• Write engaging product descriptions and update website content.
• Coordinate product photography and prepare new collections for online launches.
• Ensure the website is visually appealing, accurate and up to date.
• Process online orders, pick and pack products and coordinate dispatch.
• Manage customer enquiries, emails, phone calls, returns and warranty requests.
• Assist with stock control, inventory management and general administration.
• Help prepare showrooms for appointments and wholesale buyers.

Skills

Shopify experience

Excel proficiency

Customer communication

Highly organised

Independent worker

Education

E-commerce/digital marketing/web development studies

Tools

Shopify

Microsoft Excel

Job description

We're looking for a motivated, organised and tech-savvy E-commerce & Shopify Assistant to help manage and grow our online business.

This is a varied, hands-on role working across our handbags, jewellery and accessories collections, with involvement in everything from managing our Shopify website and creating product content to coordinating online orders, customer enquiries and inventory.

You'll play an important role in ensuring our online store looks great, runs smoothly and delivers an excellent customer experience.

This opportunity would suit someone studying or recently graduated in e-commerce, digital marketing, business, web development or a related field who is looking to gain practical experience in online retail.

Key Responsibilities

Manage our Shopify website, including uploading new products and maintaining listings, pricing and inventory.

Write engaging product descriptions and update website content.

Coordinate product photography and prepare new collections for online launches.

Ensure the website is visually appealing, accurate and up to date.

Process online orders, pick and pack products and coordinate dispatch.

Manage customer enquiries, emails, phone calls, returns and warranty requests.

Assist with stock control, inventory management and general administration.

Help prepare showrooms for appointments and wholesale buyers.

What We're Looking For

Shopify experience or a strong interest in learning e-commerce platforms.

Excellent computer skills and confidence using Microsoft Excel.

Strong written English and an ability to create engaging product content.

Highly organised with excellent attention to detail.

Confident communicating with customers.

Someone proactive who takes initiative and can work independently.

A hands-on attitude and willingness to jump between computer-based and practical tasks.

An interest in fashion, handbags, jewellery and accessories.

Currently studying or recently graduated in e-commerce, digital marketing, business or web development would be highly regarded.

Why Join Us?

This isn't a repetitive administration role. You'll gain hands-on experience across the entire e-commerce operation, from managing Shopify and online merchandising to product launches, photography, customer experience and order fulfilment.

It's a great opportunity to develop real-world skills and grow your experience within a fashion and accessories business.