E-Commerce Assistant

Afends Pty Ltd.; Byron Bay; On-site; AUD 52,000 - 70,000; Full time

Job summary

Afends Pty Ltd. in Byron Bay is seeking an organised E-commerce Assistant to help run our Shopify store across international markets.

You’ll handle product uploads, pricing, imagery and content, manage collections and navigation, and ensure a smooth customer experience. Working with marketing, product and e-commerce teams, you’ll set up onsite campaigns and product launches, update banners and pages, monitor performance, and support SEO and weekly reporting to help improve the online shopping

Qualifications

• Experience with Shopify or another e-commerce platform (beneficial).
• Organised, analytical and detail‑oriented.
• Ability to manage competing priorities.
• Interest in how online retail drives business performance.

Responsibilities

• Upload and maintain products in Shopify, including product details, imagery, pricing, size charts and content.
• Manage collections, navigation, filters and product availability across our international storefronts.
• Carry out regular website checks and flag any content, catalogue or functionality issues.
• Set up onsite campaigns, new collections and product launches in line with the trading calendar.
• Update homepage banners, landing pages and campaign content, working with the team to gather the right assets and information.
• Check links, pages and customer journeys before and after launches to make sure everything is working as it should.
• Support SEO updates and ongoing website content improvements.
• Support weekly e-commerce reporting and track key performance metrics.
• Identify ways to improve the online shopping experience and help put those ideas into action.

Skills

Organised

Analytical

Attention to detail

Shopify experience

Tools

Shopify

Job description

We have an opportunity for an E-commerce Assistant to join our team and help keep our online store running smoothly across our international markets. Whether you’re building your e-commerce career or bring experience from online retail or a similar role, we’re looking for someone organised, analytical and curious, with a good eye for detail and a genuine interest in how online retail works.

Summary:

Working across our Shopify store, you’ll support the day-to-day running of the website, help bring campaigns and product launches to life, and make sure customers have a clear and consistent experience across our different markets. You’ll work closely with the wider marketing, product and e-commerce teams, with room to bring your own ideas and keep developing your skills.

Responsibilities:

• Upload and maintain products in Shopify, including product details, imagery, pricing, size charts and content.
• Manage collections, navigation, filters and product availability across our international storefronts.
• Carry out regular website checks and flag any content, catalogue or functionality issues.

Campaigns & Product Launches

• Set up onsite campaigns, new collections and product launches in line with the trading calendar.
• Update homepage banners, landing pages and campaign content, working with the team to gather the right assets and information.
• Check links, pages and customer journeys before and after launches to make sure everything is working as it should.

Trading & International Markets

• Support collection ordering, onsite search and product merchandising.
• Keep an eye on product availability and performance, and flag opportunities or issues to the team.
• Maintain accurate content across international markets, including pricing, currency, shipping and returns information.

SEO, Reporting & Improvement

• Support SEO updates and ongoing website content improvements.
• Support weekly e-commerce reporting and track key performance metrics.
• Identify ways to improve the online shopping experience and help put those ideas into action.

About You:

We’re looking for someone who’s hard-working, analytical and keen to keep learning and growing with the business. You’ll take initiative, enjoy solving problems and have a good eye for detail, with an interest in how e-commerce can drive business performance.

• You’re organised, proactive and able to manage competing priorities while keeping the details right.
• You think analytically, enjoy working with data and look for opportunities to improve how things are done.
• You take initiative, use common sense and are comfortable flagging issues or opportunities.
• You’re curious about e-commerce, online retail and the customer experience, and keen to continue developing your skills.
• You’re comfortable learning new systems and processes. Experience with Shopify or another e-commerce platform is beneficial.
• You communicate clearly, take feedback on board and work well with people across different teams.