E-commerce Logistics coordinator

Hawkeye Vintage; Melbourne; On-site; AUD 52,000 - 78,000; Full time

Job summary

Hawkeye Vintage is seeking a detail-driven operations assistant in Melbourne to support parcel fulfilment, inventory control, carrier coordination, Shopify management and customer service. The role involves auditing orders, maintaining data accuracy and helping with day-to-day Shopify processes to ensure smooth order processing and reliable service.

On occasion you may assist with live stream sales as Brand assistant, process payment links, handle digital marketing tasks, and support layby

Qualifications

• Experience with order fulfilment, inventory management or warehouse operations.
• Familiarity with Shopify and online order management.

Responsibilities

• Pack parcels accurately and efficiently for dispatch.
• Manage order fulfilment from order receipt through to shipment.
• Maintain accurate inventory records and monitor stock levels.
• Coordinate carrier management and support timely deliveries.
• Maintain and review systems and data to support operational accuracy.
• Provide responsive customer service and resolve order-related enquiries.
• Audit Shopify orders to identify and correct errors or discrepancies.
• Manage Shopify processes, information and day-to-day administration.

Skills

Attention to detail

Inventory management

Customer service

Time management

Communication

Tools

Shopify

Order management systems

Job description

Support the smooth and accurate operation of parcel fulfilment, inventory, carrier coordination, systems and data processes, and customer service. This role will also oversee Shopify order auditing and day-to-day Shopify management to help ensure orders are processed efficiently and customers receive a reliable service.

Manage and oversee layby department and processing of laybys.

On occasion to assist with the live stream sales as a Brand assistant to the live seller to process the payment links to the customers. Some digital marketing tasks may be involved.

Key responsibilities

• Pack parcels accurately and efficiently for dispatch
• Manage order fulfilment from order receipt through to shipment
• Maintain accurate inventory records and monitor stock levels
• Coordinate carrier management and support timely deliveries
• Maintain and review systems and data to support operational accuracy
• Provide responsive customer service and resolve order-related enquiries
• Audit Shopify orders to identify and correct errors or discrepancies
• Manage Shopify processes, information and day-to-day administration

What we're looking for

• Strong attention to detail and accuracy
• Experience with order fulfilment, inventory management or warehouse operations
• Familiarity with Shopify and online order management
• Good organisational and time management skills
• Confident communication and customer service skills
• Ability to work effectively with systems, data and delivery carriers
• A proactive approach to identifying and resolving operational issues