E-commerce Coordinator | Gentle Monster Australia

Bluebell Corporation; Sydney; On-site; AUD 60,000 - 85,000; Full time

Job summary

Gentle Monster Australia is seeking a proactive E-commerce Coordinator to support daily operations of our Australian online channels from Sydney CBD. This full-time role offers exposure to product uploads, pricing, merchandising and campaign launches while aligning with global brand standards.

You will track performance, optimise stock, and help deliver a seamless online customer journey in a fast-growing fashion e-commerce environment, reporting to the Brand Manager.

Qualifications

• Strong computer skills and confidence working across digital systems.
• Commercially curious with understanding of customer behaviour.
• Available to work onsite in Sydney CBD from Monday to Friday.

Responsibilities

• E-commerce Operations: Support day-to-day management of Australian e-commerce channels.
• Campaign & Brand Support: Collaborate with global HQ and local teams on campaigns and launches.
• Customer Experience: Ensure a seamless online journey and resolve issues efficiently.
• Performance & Insights: Track revenue, AOV, conversion and identify growth opportunities.

Skills

Retail experience

Data analysis

Digital systems

Organised

Job description

E-commerce Coordinator | Gentle Monster Australia

Founded in 2011 by IICOMBINED, Gentle Monster continues to redefine the intersection of fashion, art and retail. Known for its immersive spaces, bold campaigns and statement eyewear, the brand thrives on creativity, experimentation and cultural relevance.

In Australia, our e-commerce business complements our physical retail network, allowing us to reach customers nationwide and bring Gentle Monster’s global campaigns to life online.

Why This Role Exists

As our digital presence continues to grow, we are seeking a proactive full-time E-commerce Coordinator to support the daily operation and development of our online channels.

This role offers a unique opportunity to build digital, operational and commercial capabilities while gaining exposure to both local and global e-commerce processes.

We are passionate about developing talent internally and supporting long-term career growth. This position is ideal for someone with a strong retail foundation who is ready to expand into e-commerce and grow within the Gentle Monster network.

Location and Hours

Sydney CBD

Full-time, Monday to Friday

Five days per week, based onsite

Key Responsibilities

E-commerce Operations

Support the day-to-day management of Gentle Monster’s Australian e-commerce channels.

Assist with product uploads, pricing accuracy, online merchandising and campaign launches.

Ensure all product and campaign launches reflect global brand standards.

Monitor stock levels and identify opportunities to optimise product availability.

Pick, pack and dispatch customer orders, supporting accurate and efficient fulfilment.

Maintain high standards of accuracy across product, inventory and order information.

Performance and Insights

Track weekly performance, including revenue, average order value, conversion and best-selling products.

Support regular trade updates and help identify opportunities for growth.

Analyse campaign performance and online customer behaviour.

Identify opportunities to maximise demand for hero products, statement pieces and key collections.

Translate performance data into clear and practical commercial insights.

Campaign and Brand Support

Collaborate with global HQ and local teams to implement campaigns across Australian e-commerce channels.

Support homepage updates, product- and timing-specific EDM alignment, and key collection launches.

Ensure the online expression of each campaign remains consistent with Gentle Monster’s global direction.

Identify relevant local cultural and seasonal moments that could drive digital engagement and commercial performance.

Customer Experience

Support a seamless online customer journey, from browsing and purchase through to fulfilment and post-purchase care.

Help resolve customer and order-related issues accurately and efficiently.

Work closely with marketing, product, retail and operational teams to support a consistent brand experience.

Identify opportunities to improve the online customer journey and overall service experience.

About You

You may be a strong fit for this opportunity if you:

Are highly organised, detail-oriented and proactive.

Bring strong computer skills and confidence working across digital systems.

Have a solid retail foundation and an understanding of customer behaviour.

Are commercially curious and interested in e-commerce and digital performance.

Can manage recurring operational tasks with accuracy and consistency.

Are comfortable working with data and identifying patterns or opportunities.

Work collaboratively and bring a positive, adaptable approach.

Have previous experience in retail, warehousing, order fulfilment or e-commerce operations—although this is desirable rather than essential.

Are available to work onsite in Sydney CBD from Monday to Friday.

Development and Mentorship

As part of the Gentle Monster Australia team, you will benefit from:

Direct mentorship and development from the Brand Manager.

Structured training and knowledge transfer from experienced team members.

Exposure to global e-commerce processes, product launches and campaigns.

Collaboration with key departments across Australia and international markets.

Opportunities to build your digital, operational and commercial capabilities within a globally recognised brand.

Visibility into how the Australian market contributes to Gentle Monster’s broader international performance.

Join Us

If you are ready to take on a new challenge, develop your e-commerce capabilities and grow with one of the world’s most distinctive fashion and eyewear brands, we would love to hear from you.

Application Requirements

Why you are interested in this opportunity.

How your experience and strengths align with the role.

Why you would like to build your career with Gentle Monster.