Customer Experience Operations Specialist

Bridgestone-Corporatio; Gillman; On-site; AUD 70,000 - 100,000; Full time

Job summary

Bridgestone is seeking a Service Operations Consultant to join our Experience Hub team across Australia. You will be the first touchpoint for customers and stores, resolving enquiries, coordinating service outcomes, and contributing to sales and retention initiatives.

In this busy role, you will handle multi-channel inquiries, manage orders and admin tasks, and drive improvements in customer experience while maintaining strong product knowledge and KPI achievement. A Driver’s Licence is required.

Qualifications

• Exceptional communication and relationship-building skills.
• Excellent administration, organisation and attention to detail.
• Confidence with technology, Microsoft Office and CRM systems.
• A can-do attitude and an eagerness to learn.
• Experience in a customer service environment.
• The ability to adapt, learn quickly and contribute positively to a collaborative team environment.

Responsibilities

• Deliver exceptional customer service via phone, email, social media and other customer channels.
• Process orders, invoices and administrative tasks with accuracy and attention to detail.
• Manage customer enquiries, complaints and feedback, ensuring timely and effective resolution.
• Support customers, retail stores and internal stakeholders with service-related requests and problem-solving.
• Identify opportunities to drive customer retention, and support sales objectives.
• Monitor customer feedback and use insights to help improve the customer experience.
• Maintain strong product, systems and process knowledge while contributing to continuous improvement initiatives.
• Consistently achieve service, quality and KPI targets.

Skills

Communication skills

Administration

CRM systems

Microsoft Office

Customer service

Team collaboration

Driver's license

Job description

Bridgestone is seeking a Service Operations Consultant to join our Experience Hub team across Australia. You will be the first touchpoint for customers and stores, resolving enquiries, coordinating service outcomes, and contributing to sales and retention initiatives.

In this busy role, you will handle multi-channel inquiries, manage orders and admin tasks, and drive improvements in customer experience while maintaining strong product knowledge and KPI achievement. A Driver’s Licence is required.