Customer Experience & Service Operations Consultant

Bridgestone Australia Ltd.; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Bridgestone tyre discounts

Employee discounts on services

Volunteer leave

Job summary

Bridgestone Australia Ltd. is seeking a Service Operations Consultant to support customers, stores and internal teams across Australia from Adelaide. You will be the first point of contact, resolving enquiries, coordinating service outcomes and driving customer satisfaction.

The role emphasizes accurate processing of orders, invoices and admin tasks, while identifying opportunities to influence sales and retention. A positive, customer-first approach is essential.

Qualifications

• Experience delivering high-quality customer service across multiple channels.
• Strong communication skills and a customer-first mindset.
• Experience with CRM or customer management systems is preferred.
• Attention to detail and accurate administrative work.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Serve customers and stores via phone, email, social media and other channels.
• Process orders and invoices with accuracy and timeliness.
• Manage enquiries, complaints and feedback with effective resolution.
• Support service requests for customers, retailers and internal teams.
• Identify opportunities to support sales and retention goals.
• Monitor feedback and contribute to improvements in the customer experience.
• Maintain knowledge of products, systems and processes for continuous improvement.
• Consistently meet service, quality and KPI targets.

Skills

Customer service

Communication

Attention to detail

Problem solving

Team collaboration

Tools

CRM software

Microsoft Office

Job description

Bridgestone Australia Ltd. is seeking a Service Operations Consultant to support customers, stores and internal teams across Australia from Adelaide. You will be the first point of contact, resolving enquiries, coordinating service outcomes and driving customer satisfaction.

The role emphasizes accurate processing of orders, invoices and admin tasks, while identifying opportunities to influence sales and retention. A positive, customer-first approach is essential.