Dynamics 365 IT Service & Operations Analyst | Hybrid

CFS; Sydney; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid working

Sonder support app

Life Leave

Birthday leave

BUPA health insurance

Coaching & counselling

Employer super

Corporate rates

Job summary

CFS invites you to join its Dynamics 365 IT Service Management and Operations team, where you will ensure stability, performance and ongoing improvement of the Dynamics 365 platform. You will collaborate with business, technology and delivery teams while exploring AI tools to boost efficiency, quality and innovation.

This role emphasizes incident, problem, change and service-request management within a hybrid working model, offering diverse opportunities to drive customer outcomes and service

Qualifications

• Experience with IT Service Management and ITIL processes across Incident, Problem, Change and Service Request Management.
• Experience supporting/manging Microsoft Dynamics 365 and Power Platform environments including releases and security.
• Experience with ITSM tools such as ServiceNow, Jira Service Management or similar.

Responsibilities

• Provide day-to-day service management and operational support for the Dynamics 365 platform and related technologies.
• Support Incident, Problem, Change and Service Request Management including ticket triage and escalation.
• Monitor service availability, performance and SLAs and escalate risks to the Service Manager.
• Coordinate enhancements, releases and changes and contribute to continuous improvement.
• Maintain CMDB, procedures, knowledge articles and service reporting.

Skills

Problem solving

Coordination

Communication

Stakeholder engagement

Cross-functional collaboration

Education

ITIL certifications

Dynamics 365 / Power Platform certifications

Tools

ServiceNow

Jira Service Management

Job description

CFS invites you to join its Dynamics 365 IT Service Management and Operations team, where you will ensure stability, performance and ongoing improvement of the Dynamics 365 platform. You will collaborate with business, technology and delivery teams while exploring AI tools to boost efficiency, quality and innovation.

This role emphasizes incident, problem, change and service-request management within a hybrid working model, offering diverse opportunities to drive customer outcomes and service