Dynamics 365 Customer

XPT Software; City of Melbourne; On-site; AUD 120,000 - 150,000; Full time

Job summary

XPT Software is seeking a Technical Lead to oversee the design and implementation of solutions using Dynamics 365 Customer Insights and Power Pages. You will play a crucial role in architecting customer engagement solutions while providing mentorship to development teams.

The ideal candidate possesses strong technical leadership abilities, deep knowledge of Microsoft technologies, and experience in driving CI/CD practices using Azure DevOps. Join us in making impactful changes in customer engagement.

Qualifications

• Lead design and implementation of solutions using Dynamics 365 Customer Insights and Power Pages.
• Provide technical leadership and mentorship to development teams.
• Drive CI/CD implementation, environment management, and deployment strategies using Azure DevOps.

Responsibilities

• Architect scalable customer engagement solutions including journey and email marketing.
• Collaborate with stakeholders to ensure successful delivery.
• Conduct technical reviews, code reviews, and solution validations.

Skills

Technical leadership

Dynamics 365 Customer Insights

Power Platform (Power Apps, Power Automate)

Strong integration using REST APIs

CI/CD implementation with Azure DevOps

Problem-solving skills

Excellent communication

Education

Microsoft certifications (e.g., MB-260)

Tools

Microsoft Dataverse

Azure Functions

Logic Apps

Job description

Technical Lead – Dynamics 365 Customer Insights Journeys & Power Pages

Roles and Responsibilities

• Lead the design and implementation of solutions using Dynamics 365 Customer Insights – Journeys (Real-time Marketing) and Power Pages (Power Portal).
• Architect scalable and secure customer engagement solutions, including customer journeys, segmentation, email marketing, and event management.
• Design and develop Power Pages portals with custom UI, authentication, and role-based access.
• Provide technical leadership and mentorship to development teams; enforce coding standards and best practices.
• Translate business requirements into technical design documents and scalable architectures.
• Configure and customize:
  • Customer Insights Journeys (segments, triggers, journeys, forms, emails)
  • Power Pages (Liquid templates, web roles, content, site settings)
• Develop custom solutions using:
  • Power Platform (Power Automate, Power Apps)
• Integrate Dynamics 365 with external systems and third-party applications using APIs, Azure services, or middleware.
• Implement security models, including authentication (Azure AD B2C, external identity providers) and authorization.
• Drive CI/CD implementation, environment management, and deployment strategies using Azure DevOps.
• Conduct technical reviews, code reviews, and solution validations.
• Collaborate with stakeholders, business analysts, and architects to ensure successful delivery.
• Ensure compliance with data privacy, governance, and performance standards.
• Strong hands-on experience in:
  • Dynamics 365 Customer Insights – Journeys (Real-time Marketing)
  • Expertise in Microsoft Dataverse and data modeling.
  • Proficiency in:
    • Liquid templating
    • Experience with Power Platform tools (Power Apps, Power Automate).
  • Strong integration experience using REST APIs, Azure Functions, Logic Apps.
  • Knowledge of security frameworks, authentication (OAuth, Azure AD B2C), and role-based access.
  • Experience in solution design, architecture, and technical leadership.
  • Familiarity with DevOps practices, CI/CD pipelines, and environment management.
  • Strong problem-solving, analytical, and debugging skills.
  • Excellent communication and stakeholder management abilities.

Preferred Skills

• Microsoft certifications such as:
  MB-260 (Customer Data Platform Specialty)
• Experience with Customer Data Platforms (CDP) and customer data unification.
• Exposure to AI-driven personalization and customer analytics.
• Knowledge of event management modules in Customer Insights Journeys.
• Experience with Azure Integration Services (Service Bus, API Management).
• Familiarity with front-end frameworks and UX best practices.
• Experience working in Agile/Scrum environments.
• Domain experience in industries like Retail, BFSI, Healthcare, or Telecom.