Microsoft Dynamics CRM

Wipro Ltd.; Melbourne; On-site; AUD 200,000 - 260,000; Full time

Job summary

Wipro is seeking an experienced Dynamics CRM leader for a Melbourne-based engagement. You will drive end-to-end solution design, data integration, and migration activities, coordinating with offshore teams to deliver enterprise-grade CRM deployments.

The role requires deep hands-on knowledge of Microsoft Dynamics CRM, Power Pages, Canvas App, and related Azure services, with strong stakeholder communication and project leadership capabilities.

Qualifications

• 12+ years’ experience in implementing large packaged MS CRM applications.
• Experience with MS Dynamics Technologies including Power Pages, Canvas App, Portal Pages, Liquid Code, and Customer Service Workspace App.
• Architected multiple Microsoft Dynamics CRM solutions across large deployments.
• Strong understanding of SSRS and CRM Reports.
• Experience leading offshore teams and offshore-onshore collaboration.

Responsibilities

• Engage with Client teams and stakeholders to understand requirements and propose solution options with pros/cons.
• Lead Technical discussions and clarify operational requirements.
• Own Dynamics CRM solution including system design, data integration, and migration activities.
• Provide technical guidance as the single point of contact for the Dynamics CRM squad across locations.
• Drive estimations, feasibility analyses, and manage dependencies across microservices and integrations.

Skills

MS Dynamics CRM

Azure Cloud

Power Platform

Telephony integration

Lead offshore teams

Stakeholder liaison

Tools

Power Pages

Canvas App

Portal Pages

Liquid Code

Azure Service Bus

Logic Apps

Azure Functions

Job description

• Engage with Client teams and Stakeholders to understand new Requirements, Propose Suitable Functional and Technical Solution options with Pros / Cons, and Lead Technical Discussions to Clarify and Refine Project's Strategic and Operational Requirements
• Act as a proactive Technical Leader and be the single point of contact for Dynamics CRM Squad spread across Offshore locations to provide timely Technical guidance
• Be comfortable to Lead on Estimations, Technical Feasibility, Solutioning, Troubleshooting, calling out Technical Dependencies and own the Dynamics CRM Solution including System Design, Data Integration and Migration Activities
• Having worked on MS Dynamics Technologies including - Power Pages, Canvas App, Portal Pages, Liquid Code and Customer Service Workspace App
• Leverage Integration Technologies, including Azure Service Bus, Logic Apps, Azure Functions, and Power Automate, to ensure smooth Data Flow and Automation between Multiple Systems
• Must have Telephony Integration Experience (preferably Amazon Connect Telephony) and Integration to Legacy Applications via Microservices
• Good to have experience working in Finance or Superannuation Industry

Requirements

• Overall 12+ years’ experience in implementing large packaged MS CRM applications
• Having worked on MS Dynamics Technologies including - Power Pages, Canvas App, Portal Pages, Liquid Code and Customer Service Workspace App
• Extensive knowledge and experience in architecting, developing, implementing and integrating business solutions built with Microsoft Dynamics CRM
• Must have architected at least 5 large Microsoft Dynamics CRM projects
• Good understanding of SSRS and CRM Reports
• Telephony Integration Experience (preferably Amazon Connect Telephony) and Integration to Legacy Applications via Microservices
• Azure tools and technologies, Power platform experience is a must have
• Understand Microsoft Dynamics architecture, design, implementation and deployment experience in delivering enterprise level solution.
• Ability to develop solutions based on the description of business logic and based on the existing Application.
• Ability to work capably under stress and to juggle multiple tasks within tight deadlines.
• Agile development experience and readiness to drive offshore teams from onshore
• Strong analytics and problem-solving skills, interpersonal and teamwork skills;
• Sensitive to working in a multicultural environment.
• Proactive and must have strong communication skills to be able to liaise with stakeholders at all levels