Dynamics 365 CE Senior Functional Consultant

ITKnocks; Sydney; Hybrid; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible work arrangements

Opportunities for professional growth

Competitive salary and benefits

Job summary

A technology consultancy in Sydney is seeking a Dynamics 365 CE Senior Functional Consultant for a full-time hybrid role. The consultant will lead implementations, engage with clients for requirements gathering, and provide training and support for Dynamics 365 Customer Engagement solutions. The role demands over 8 years of experience and a strong grasp of customer engagement processes. This position offers professional growth opportunities and a competitive salary.

Qualifications

• Proven experience in Dynamics 365 CE implementations preferably 8+ years.
• Strong understanding of customer engagement processes and CRM best practices.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead end-to-end implementations of Dynamics 365 CE.
• Engage directly with clients to gather requirements and design CRM solutions.
• Provide post-go-live support and continuous improvement strategies.

Skills

Dynamics 365 CE implementations

Customer engagement processes

Stakeholder management

Power Platform (Power Apps, Power Automate, Power BI)

Excellent communication

Education

Microsoft certifications

Job description

Dynamics 365 CE Senior Functional Consultant

Dynamics 365 CE Senior Functional Consultant

At ITKnocks, we’re not just another tech consultancy—we’re a trusted Microsoft Business Solution partner, recognized for excellence and innovation in delivering Microsoft Dynamics 365 solutions. Our continued growth in the Dynamics 365 Business Applications reflects our commitment to helping businesses transform and thrive through smart, scalable technology.

Role Description

This is a full-time hybrid role based in Sydney for aDynamics 365 Senior CE Consultant. The consultant will be responsible for implementing, customizing, and supporting Dynamics 365 Customer Engagement (CE) solutions. Day-to-day tasks include conducting requirement analysis, providing management consulting, ensuring seamless integration with other Microsoft products, and offering ongoing support and training for end-users. While the role is based in Sydney, some remote work from home is acceptable.

What You’ll Do:

• Lead end-to-end implementations of Dynamics 365 CE (Sales, Customer Service, Marketing, Field Service)
• Engage directly with clients to gather requirements, design CRM solutions, and deliver results
• Collaborate with cross-functional teams including developers, project managers, and stakeholders
• Provide post-go-live support and continuous improvement strategies

What You Bring:

• Proven experience in Dynamics 365 CE implementations preferably 8+ years
• Strong understanding of customer engagement processes and CRM best practices
• Excellent communication and stakeholder management skills
• Experience with Power Platform (Power Apps, Power Automate, Power BI)
• Microsoft certifications are highly regarded

Why Join Us?

• Work with a passionate and experienced team
• Flexible work arrangements and a collaborative culture
• Opportunities for professional growth and certification
• Competitive salary and benefits

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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