CRM Technical Analyst (Salesforce)

Balance Recruitment and Balance Consulting; Sydney; Hybrid; AUD 139,500 - 170,500; Full time

Benefits offered by this job

Opportunities for ongoing learning

Collaborative and inclusive team culture

Real influence in shaping CRM processes

Job summary

A leading Australian recruitment firm seeks a CRM Technical Analyst with strong experience in Salesforce and other CRM systems to support, maintain, and enhance their platforms. The role involves ensuring effective integration with sales, marketing, and operations processes, and requires a detail-oriented professional with strong analytical skills and a passion for customer journey processes. This position offers a maximum salary of $155k plus superannuation.

Qualifications

• 3–5 years of experience in a technical CRM analyst or administrator role.
• Hands-on expertise with Salesforce and familiarity with HubSpot and Pipedrive.
• Understanding of REST/SOAP APIs and basic troubleshooting of integrations.

Responsibilities

• Support, maintain, and enhance existing CRM systems.
• Ensure integration of CRM platforms into sales, marketing, and operations.
• Provide CRM Administration and Configuration.

Skills

Salesforce

CRM Administration

Data Management

SQL

Data Analysis

Excellent communication

Education

Salesforce Administrator Certification (ADM 201)

Tools

HubSpot

Pipedrive

AWS Connect

SAP S4/Hana

Databricks

Job description

Join to apply for the CRM Technical Analyst (Salesforce) role at Balance Recruitment and Balance Consulting

2 days ago Be among the first 25 applicants

Join to apply for the CRM Technical Analyst (Salesforce) role at Balance Recruitment and Balance Consulting

Are you passionate about CRM and are you experienced with a variety of SaaS based CRM systems?

Our client is a great Australian Success story, certified as “Great Place to Work” for 5 years running and undergoing a transformation encompassing systems and processes.

The CRM Technical Analyst role will support, maintain, and enhance the current SaaS-based CRM systems—Salesforce, HubSpot, and Pipedrive

This role will be central to ensuring CRM platforms are effectively integrated into sales, marketing, customer service, and operations processes, while also interfacing with SAP S4/Hana, AWS Connect, their website, and the Databricks data warehouse.

This is a hands-on technical role ideal for someone with strong analytical skills, CRM administration experience, and an understanding of E2E CRM business processes, ideally in a supply chain or distribution business.

Alternatively if you do not have specific supply chain or distribution experience, other industry verticals that are focused on E2E customer journey and Customer experience will be considered as well.

What you will typically do in this role:

• CRM Administration & Configuration – the current environment is Salesforce, HubSpot and Pipedrive
• Technical Support & Issue Resolution
• CRM Integration Support - AWS Connect, SAP S4/Hana, Magento and Databricks
• Data Management & Governance - Ensure CRM data accuracy, integrity, and consistency across platforms.
• Enhancements, Change Delivery and User support
• User Training & Enablement

What you bring to this role:

You are a proactive, detail oriented professional with solid functional and technical understanding and passion for E2E customer journey and CRM processes. This includes:

• 3–5 years of experience in a technical CRM analyst or senior administrator role.
• Hands-on expertise with Salesforce, and familiarity with HubSpot and Pipedrive. You are not “wedded” to any of these systems and are open minded about potentially moving to another, consolidated CRM system in the future
• Experience with CRM platform configuration, automation, workflows, and reporting.
• Understanding of REST/SOAP APIs and basic troubleshooting of integrations.
• Familiarity with systems integration in a SaaS environment (preferably with AWS Connect, Magento, Databricks).
• Strong skills in Excel, data analysis and data flows, SQL, and CRM data management.
• Experience or exposure to E2E Marketing and Customer Journey
• Salesforce Administrator Certification (ADM 201) or equivalent.
• Working knowledge of supply chain, inventory, or customer service processes.
• Excellent communication and documentation skills.

The role is based in Arndell Park (Sydney West).

You will need to drive as there is no close public transport. There is plenty of parking and you will be required to be on site on average 3 days per week

Why Join?

Our client combines innovation with integrity. They are a trusted industry leader with a growing tech footprint and a large technology transformation underway. They offer:

• A collaborative, inclusive and progressive team culture
• Opportunities for ongoing learning and certification support
• Real influence in shaping CRM processes and future
• A role with purpose—where your work protects people, systems, and reputation
• The company has been certified as Great Place to Work 5 years running

This role is an initial 12 months Fixed Term – very likely to be renewed or go permanent. It pays a max base of up to $155k plus superannuation

Does it sounds like you?

Please send your CV to Silvia at Balance Recruitment applying below

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Transportation, Logistics, Supply Chain and Storage and Staffing and Recruiting

Referrals increase your chances of interviewing at Balance Recruitment and Balance Consulting by 2x

Get notified about new Customer Relationship Management Analyst jobs in Sydney, New South Wales, Australia.

Customer Relationship Management Manager

Sydney, New South Wales, Australia A$100,000.00-A$120,000.00 8 hours ago

Greater Sydney Area A$140,000.00-A$160,000.00 1 week ago

Millers Point, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 1 month ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia A$115,000.00-A$130,000.00 2 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

North Sydney, New South Wales, Australia 5 days ago

Parramatta, New South Wales, Australia A$113,574.00-A$125,720.00 2 weeks ago

Sydney, New South Wales, Australia A$106,019.00-A$122,233.00 4 days ago

Sydney, New South Wales, Australia 2 weeks ago

Mascot, New South Wales, Australia 5 days ago

Botany, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 14 hours ago

Parramatta, New South Wales, Australia 1 week ago

Sydney, New South Wales, Australia 2 months ago

Business Analyst - Client Management Transformation

Macquarie Park, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 3 days ago

Senior Business Analyst - Improvement and Optimisation

Sydney, New South Wales, Australia A$75,000.00-A$90,000.00 2 weeks ago

Sydney, New South Wales, Australia A$100,000.00-A$110,000.00 1 day ago

Kogarah, New South Wales, Australia 2 weeks ago

Mascot, New South Wales, Australia 5 days ago

Sydney, New South Wales, Australia 6 days ago

Sydney, New South Wales, Australia 3 weeks ago

Sydney, New South Wales, Australia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.